# Sketchup 2020 licensed **URL:** \ **Category:** SketchUp\ **Created:** [August 30, 2021, 7:44pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054 "2021-08-30T19:44:36Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![DentalEZ](https://avatars.discourse-cdn.com/v4/letter/d/94ad74/32.png) [@DentalEZ](https://forums.sketchup.com/u/DentalEZ)\ **Post date:** [August 30, 2021, 7:44pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/1 "2021-08-30T19:44:36Z")
We have been running SketchUp 2020 since it came out. Today it not working and is saying its not licensed. What can we do, I need to let out IT people know how to fix this. ![Untitled](https://global.discourse-cdn.com/sketchup/original/3X/9/0/9000a289166026b487389ddb5c6c14b78d2c9240.jpeg) ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [August 30, 2021, 8:46pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/2 "2021-08-30T20:46:51Z")
That message will appear if you have had SketchUp open during the time that it has been more than 28 days since you signed in. It also would happen if your account admin had deauthorized all devices. In both cases you solve the problem by signing out and signing in again. If it was the 28 day case you should be able to continue working. If all devices had been deauthorized, you may still be ok, but if there is a message about too many authorizations, you would need to find out who else is signed into your subscription. ---
**Author:** ![DentalEZ](https://avatars.discourse-cdn.com/v4/letter/d/94ad74/32.png) [@DentalEZ](https://forums.sketchup.com/u/DentalEZ)\ **Post date:** [August 31, 2021, 12:09pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/3 "2021-08-31T12:09:58Z")
Still getting the same message. I don;'t understand what is meant by “Signing in”, We close and open the program all the time working on various files. That is the extent of what we do to sign in, should we be doing something else? ---
**Author:** ![DentalEZ](https://avatars.discourse-cdn.com/v4/letter/d/94ad74/32.png) [@DentalEZ](https://forums.sketchup.com/u/DentalEZ)\ **Post date:** [August 31, 2021, 12:37pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/4 "2021-08-31T12:37:13Z")
I got a sign in page ![Sign in](https://global.discourse-cdn.com/sketchup/original/3X/c/4/c4a0904ec0455e3306d3eef6e40d09c325f4eb1b.png) and signed in, but now I getting this; ![Sign in2](https://global.discourse-cdn.com/sketchup/original/3X/b/5/b53220345cd2b95b844f33b22d6f0599dd770da3.jpeg) do i have to put in the license again ? ---
**Author:** ![DentalEZ](https://avatars.discourse-cdn.com/v4/letter/d/94ad74/32.png) [@DentalEZ](https://forums.sketchup.com/u/DentalEZ)\ **Post date:** [August 31, 2021, 12:39pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/5 "2021-08-31T12:39:18Z")
…are you telling me we have to put in our information every 28 day for our perpetual permanent license form now on? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [August 31, 2021, 12:40pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/6 "2021-08-31T12:40:58Z")
When you installed SketchUp 2020 (and 2021, which your profile says you are using) did you right click on the downloaded installer and select Run as administrator? It may be that due to a Windows update there’s a permissions issue preventing the license sign in from being saved. That’s been seen before. > [@DentalEZ](#): > > …are you telling me we have to put in our information every 28 day for our perpetual permanent license form now on? That’s a thing for the Subscription license. If you have a Classic license for 2020 you should not need to sign in. Just add the license key and serial number. ---
**Author:** ![DentalEZ](https://avatars.discourse-cdn.com/v4/letter/d/94ad74/32.png) [@DentalEZ](https://forums.sketchup.com/u/DentalEZ)\ **Post date:** [August 31, 2021, 12:43pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/7 "2021-08-31T12:43:11Z")
this is controlled by our IT department, us users cannot install programs. that being said i give them instructions on doing just that. ---
**Author:** ![DentalEZ](https://avatars.discourse-cdn.com/v4/letter/d/94ad74/32.png) [@DentalEZ](https://forums.sketchup.com/u/DentalEZ)\ **Post date:** [August 31, 2021, 12:44pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/8 "2021-08-31T12:44:21Z")
This is a classic version that we have been using for the past year. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [August 31, 2021, 12:44pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/9 "2021-08-31T12:44:50Z")
> [@DentalEZ](#): > > that being said i give them instructions on doing just that. Does that mean you’ve given them instructions to do that? Or you will give them instructions to do that? It should also be installed under the user’s login using the Run as administrator option from the Context menu. ---
**Author:** ![DentalEZ](https://avatars.discourse-cdn.com/v4/letter/d/94ad74/32.png) [@DentalEZ](https://forums.sketchup.com/u/DentalEZ)\ **Post date:** [August 31, 2021, 12:46pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/10 "2021-08-31T12:46:30Z")
> [@DaveR](#): > > Run as administrator o sorry, yes I gave them the link to instructions from the sketchup site and told them to use the “Run as administrator” when installing. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [August 31, 2021, 12:48pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/11 "2021-08-31T12:48:51Z")
> [@DentalEZ](#): > > This is a classic version Again, if there’s a Classic license, the serial number and key are required. Is this a multi-seat license, though? That licensing is different. ---
**Author:** ![DentalEZ](https://avatars.discourse-cdn.com/v4/letter/d/94ad74/32.png) [@DentalEZ](https://forums.sketchup.com/u/DentalEZ)\ **Post date:** [August 31, 2021, 12:50pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/12 "2021-08-31T12:50:38Z")
This is a multi-seat license. but if this was done when they were installed why would it change now? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [August 31, 2021, 12:52pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/13 "2021-08-31T12:52:50Z")
Probably a permissions thing with a Windows update. Or did your company update the license? @colin could probably tell you that when he gets into the office. ---
**Author:** ![Anssi](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/anssi/32/105_2.png) [@Anssi](https://forums.sketchup.com/u/Anssi)\ **Post date:** [August 31, 2021, 12:59pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/14 "2021-08-31T12:59:24Z")
The classic network license is managed by Trimble’s servers and it requires that certain Internet ports are open for the users. Some change in your settings might have closed the ports. ---
**Author:** ![DentalEZ](https://avatars.discourse-cdn.com/v4/letter/d/94ad74/32.png) [@DentalEZ](https://forums.sketchup.com/u/DentalEZ)\ **Post date:** [August 31, 2021, 1:08pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/15 "2021-08-31T13:08:56Z")
Thanks Anssi, I have sent this message to our IT department, DaveR, yes we have been talking to Colin, I hope when he gets in he will call or email our contact in our IT Department and help them solve this. In the meantime we are dead in the water… ---
**Author:** ![DentalEZ](https://avatars.discourse-cdn.com/v4/letter/d/94ad74/32.png) [@DentalEZ](https://forums.sketchup.com/u/DentalEZ)\ **Post date:** [August 31, 2021, 2:35pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/16 "2021-08-31T14:35:45Z")
> [@Anssi](#): > > it requires that certain Internet ports are open Do you know which ports its needs to be? ---
**Author:** ![Anssi](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/anssi/32/105_2.png) [@Anssi](https://forums.sketchup.com/u/Anssi)\ **Post date:** [August 31, 2021, 5:00pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/17 "2021-08-31T17:00:25Z")
There is still a help page, it mentions ports 5053 and 50530 > **[Administering a Network License | SketchUp Help](https://help.sketchup.com/en/sketchup/administering-network-license)** > > Note: If you've purchased a SketchUp Subscription, there is no license information to administer. When you sign into SketchUp it will automatically sync with our servers and authorize SketchUp for use. The information below will only apply to older... ---
**Author:** ![DentalEZ](https://avatars.discourse-cdn.com/v4/letter/d/94ad74/32.png) [@DentalEZ](https://forums.sketchup.com/u/DentalEZ)\ **Post date:** [August 31, 2021, 5:21pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/18 "2021-08-31T17:21:26Z")
Thanks, we check and they are open. ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [August 31, 2021, 6:24pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/19 "2021-08-31T18:24:36Z")
About the **classic** network license: If you bought a license in 2020. You probably are entitled for a 2021 version, too. If somebody ‘tried’ that version, there is a 2 month period where you can use both versions. After that, only the last version can be active. Did someone tried the 2021 version? ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [August 31, 2021, 6:35pm UTC](https://forums.sketchup.com/t/sketchup-2020-licensed/174054/20 "2021-08-31T18:35:56Z")
I did work in support for two years, but don’t now. I do answer questions in the forum, but I don’t have access to the support system anymore. Someone else is likely to get in touch. [Next page](https://forums.sketchup.com/t/sketchup-2020-licensed/174054.md?page=2)