# SketchUp 2018 pro suddenly won't start up **URL:** \ **Category:** Pro\ **Created:** [October 29, 2018, 3:29pm UTC](https://forums.sketchup.com/t/sketchup-2018-pro-suddenly-wont-start-up/80136 "2018-10-29T15:29:20Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Lacey](https://avatars.discourse-cdn.com/v4/letter/l/aca169/32.png) [@Lacey](https://forums.sketchup.com/u/Lacey)\ **Post date:** [October 29, 2018, 3:29pm UTC](https://forums.sketchup.com/t/sketchup-2018-pro-suddenly-wont-start-up/80136/1 "2018-10-29T15:29:20Z")
Good morning. i am running SktchUp pro on my Dell XPS 13 (windows 10) and it has been working perfectly, but now it attempts to open and then goes straight to Bug splat. I have run the SketchUp check up and all is OK, and sent a few Bug splat reports, but still it will not boot. Any thoughts? James ---
**Author:** ![slbaumgartner](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/slbaumgartner/32/7302_2.png) [@slbaumgartner](https://forums.sketchup.com/u/slbaumgartner)\ **Post date:** [October 29, 2018, 3:50pm UTC](https://forums.sketchup.com/t/sketchup-2018-pro-suddenly-wont-start-up/80136/2 "2018-10-29T15:50:46Z")
My guess would be that Windows 10 snuck in a bad update to your graphics driver (it has been doing that a lot recently). Intel integrated graphics such as yours are the main victims. You could try rolling your driver back to the previous version or seeing if a newer one is available from Intel. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 29, 2018, 3:55pm UTC](https://forums.sketchup.com/t/sketchup-2018-pro-suddenly-wont-start-up/80136/3 "2018-10-29T15:55:30Z")
I expect Steve has hit the nail on the head. Bug Splats on startup are typically graphics driver related. Intel graphics adapters and their drivers are not great at best and Microsoft frequently pushes driver updates that are broken. Rolling back to a previous driver version is a good idea. Or go to the Intel site and install the latest driver directly from them instead of using the one pushed in the automatic update. Note that integrated Intel graphics are not recommended for SketchUp.See: > [@Videocard Requirements for SketchUp Pro 2017, 2018, and BEYOND](https://forums.sketchup.com/t/videocard-requirements-for-sketchup-pro-2017-2018-and-beyond/78874): > > Occasionally, I’ll have someone ask “what kind of computer should I get for SketchUp?” and while I cannot make specific recommendations for what you should get, I CAN tell you what you might want to avoid. If you are buying a computer for use with SketchUp Pro, you will want to check out this list. [TechPowerUp GPU Specs Database](https://www.techpowerup.com/gpu-specs/?memtype=System%20Shared&memsize=System%20Shared&sort=name) If the computer you are looking at has only one video card, and it is on this list, then you’ll want to keep shopping. These are all examples of integrated graphic pr… ---
**Author:** ![Lacey](https://avatars.discourse-cdn.com/v4/letter/l/aca169/32.png) [@Lacey](https://forums.sketchup.com/u/Lacey)\ **Post date:** [October 29, 2018, 5:23pm UTC](https://forums.sketchup.com/t/sketchup-2018-pro-suddenly-wont-start-up/80136/4 "2018-10-29T17:23:37Z")
Guys Thanks, for the prompt assistance. I went onto the Intel site and downloaded the latest driver, and everything works perfectly. As you say the auto uploads will not have helped, and although the system siad that everything was OK and up to date, that was not the case. Cheers James ---
**Author:** ![slbaumgartner](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/slbaumgartner/32/7302_2.png) [@slbaumgartner](https://forums.sketchup.com/u/slbaumgartner)\ **Post date:** [October 29, 2018, 5:44pm UTC](https://forums.sketchup.com/t/sketchup-2018-pro-suddenly-wont-start-up/80136/5 "2018-10-29T17:44:39Z")
> [@Lacey](#): > > the system siad that everything was OK and up to date Microsoft appears to be unaware or unconcerned that they are pushing out graphics driver updates that break OpenGL in ways that break SketchUp.