Sketchup 2018 lock up

I downloaded the trial version of Rubysoft the Netherlands window and doors extension. Once the trial version was up, when I start Sketchup it opens and then immediately locks up. So I figured I would remove Sketchup
2018 and reinstall it. It does the exact same thing, which doesn’t make any sense. Any ideas what could be causing this? Any help would be greatly appreciated.

The trial of what? SketchUp 2018 or Rubysoft?

trial of rubysoft. I own sketchup 2018 pro version

OK. So uninstalling SketchUp wouldn’t uninstall Rubysoft. Likely it’s still sitting in the Plugins folder which would be in your user/App Data/Roaming/SketchUp/SketchUp 2018/SketchUp/ Go in and remove it from there and see if that fixes it.

Also make sure you installed SketchUp correctly by right clicking on the installer exe and selecting Run as administrator from the context menu. If you used any other method of installing SketchUp, it is not installed correctly.

Ok, I will give this a try. I’ll let you know how it turns out.

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Ok, I’m back in black. Thank you for your quick reply!:grinning:

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