Sketchup 2017 crashes on startup

Sketchup will not start on my computer. Crash report points to a .dmp file, .xml file, and a .log file.
Beginning of Dump contents below. .xml file doesn’t exist when I look in the directory.

Dump Summary

Dump File: SketchUpF8V951F0.dmp : C:\Users\Harrison\AppData\Local\Temp\SketchUpF8V951F0.dmp
Last Write Time: 9/16/2017 11:29:02 AM
Process Name: SketchUp.exe : C:\Program Files\SketchUp\SketchUp 2017\SketchUp.exe
Process Architecture: x64
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present

Did you install SketchUp correctly by right clicking on the installer file and choosing Run as administrator from the context menu?

Resolved.
Uninstalling c++ redistribute 2015 and reinstalling sketchup fixed it.

1 Like

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