# Sketchup 2015 says I don't have an internet connection but i do! **URL:** \ **Category:** SketchUp\ **Created:** [April 13, 2015, 6:50pm UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000 "2015-04-13T18:50:37Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![lesliemgardner10](https://avatars.discourse-cdn.com/v4/letter/l/d78d45/32.png) [@lesliemgardner10](https://forums.sketchup.com/u/lesliemgardner10)\ **Post date:** [April 13, 2015, 6:50pm UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/1 "2015-04-13T18:50:37Z")
when i try to open 3d warehouse or extensions, a message pops up saying “could not connect to the 3d warehouse” or “the extension warehouse requires an internet connection. please connect and try again.” and plugins won’t load. ive gone through trouble shooting. sketchup 2014 worked great, unfortunately i deleted it after downloading 2015. HELP ---
**Author:** ![Cotty](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/cotty/32/251290_2.png) [@Cotty](https://forums.sketchup.com/u/Cotty)\ **Post date:** [April 13, 2015, 6:55pm UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/2 "2015-04-13T18:55:21Z")
Does this help? > **[Problems connecting to the Internet | SketchUp Help](https://help.sketchup.com/en/sketchup/problems-connecting-internet)** > > SketchUp requires uninterrupted access to the internet for features such as the 3D Warehouse, Add Location and Extension Warehouse. To ensure connectivity you may need to adjust settings in your Firewall, Proxy or Internet Security software for your... ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [April 13, 2015, 7:16pm UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/3 "2015-04-13T19:16:15Z")
What OS? What language? We don’t want to hang you, so we do a ping to tell if you’re online. You can change that ping address, but it depends on your language and OS. -b ---
**Author:** ![lesliemgardner10](https://avatars.discourse-cdn.com/v4/letter/l/d78d45/32.png) [@lesliemgardner10](https://forums.sketchup.com/u/lesliemgardner10)\ **Post date:** [April 13, 2015, 7:17pm UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/4 "2015-04-13T19:17:48Z")
thanks for answering. I’ve looked at this but i’m not sure the answer is there. as i said 2014 worked with connecting to the internet. I would add the “ports” that SU needs just to see if that helped, but i need to know how to do that. how would i add the “\*.sketchup.com” (permission to visit al sub-domaines? any help is appreciated ---
**Author:** ![lesliemgardner10](https://avatars.discourse-cdn.com/v4/letter/l/d78d45/32.png) [@lesliemgardner10](https://forums.sketchup.com/u/lesliemgardner10)\ **Post date:** [April 13, 2015, 7:18pm UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/5 "2015-04-13T19:18:40Z")
i have windows 7, 64-bit ---
**Author:** ![stephen1](https://avatars.discourse-cdn.com/v4/letter/s/97f17d/32.png) [@stephen1](https://forums.sketchup.com/u/stephen1)\ **Post date:** [May 22, 2015, 3:09am UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/6 "2015-05-22T03:09:46Z")
Did anyone find a fix for this error. I also am having trouble with sketchup pro 2015 connecting to the internet? ---
**Author:** ![SketchUp3D\_de](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sketchup3d_de/32/167_2.png) [@SketchUp3D\_de](https://forums.sketchup.com/u/SketchUp3D_de)\ **Post date:** [May 22, 2015, 9:56am UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/7 "2015-05-22T09:56:34Z")
> [@I cannot get geolocate and 3dwarehouse to work in Sketchup Pro 2015 64 bit](http://forums.sketchup.com/t/i-cannot-get-geolocate-and-3dwarehouse-to-work-in-sketchup-pro-2015-64-bit/11210/3): > > what platform resp. operating system? update the system browser (OSX: Safari / Win: MS IE) and clean cache/cookies. if MS IE: do not raise the security setting for the Internet zone to “High” but max. to the default “Medium-high”: [image] • [HowTo](http://windows.microsoft.com/is-is/windows/change-internet-explorer-security-settings#1TC=windows-7) • [Tech Blurb](http://blogs.technet.com/b/steriley/archive/2008/09/16/internet-explorer-security-levels-compared.aspx) ---
**Author:** ![Lisanne](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/lisanne/32/12320_2.png) [@Lisanne](https://forums.sketchup.com/u/Lisanne)\ **Post date:** [May 26, 2015, 8:23pm UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/8 "2015-05-26T20:23:59Z")
Elaborating on @sketch3d\_de comment: SketchUp requires uninterrupted access to the internet for features such as the 3D Warehouse, Add Location and Extension Warehouse. To ensure connectivity you may need to adjust settings in your Firewall, Proxy or Internet Security software for your network or computer. Please see [this](http://help.sketchup.com/en/article/3000056) article for the complete description and list of steps to take to correct the problem of connecting to the Internet through SketchUp Pro 2015: . Also, this article: [Troubleshooting License Error Messages | SketchUp Help](http://help.sketchup.com/en/article/3000074) Also note that you will need to have the latest IE or Safari installed for SketchUp to work. You may not use IE/Safari, but SketchUp does. Double check your browser version at the same time you’re confirming the settings. To set your Security to Medium in Internet Explorer you can open Internet Options, go to the Security tab and adjust the slider to Medium and then uncheck the Protected Mode. Be sure to restart SketchUp after making your changes. ---
**Author:** ![fivebythree](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/fivebythree/32/208457_2.png) [@fivebythree](https://forums.sketchup.com/u/fivebythree)\ **Post date:** [August 10, 2016, 1:38am UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/9 "2016-08-10T01:38:55Z")
Why isn’t the information on making sure IE is up to date the first post? If SketchUp can ping the server for the license / update check why can’t it be signed into without IE 11? I guess I have to update… LAME. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [August 10, 2016, 1:49am UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/10 "2016-08-10T01:49:39Z")
As with all software, the [system requirements](http://help.sketchup.com/en/article/36208) provide this information. You should always read and understand those requirements before you dive into using any software. ![](https://global.discourse-cdn.com/sketchup/original/3X/6/e/6e54dfe8aed74a8e3d86f25431b7781f27db9a86.png) SketchUp uses Internet Explorer on Windows machines because, among other reasons, it is the only internet browser that is included with all Windows OS installs. ---
**Author:** ![fivebythree](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/fivebythree/32/208457_2.png) [@fivebythree](https://forums.sketchup.com/u/fivebythree)\ **Post date:** [September 21, 2016, 6:37pm UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/11 "2016-09-21T18:37:54Z")
Might want to update this information. I couldn’t get a connection until I had the latest IE11 installed. IE9 isn’t supported anymore. ---
**Author:** ![harykin](https://avatars.discourse-cdn.com/v4/letter/h/8edcca/32.png) [@harykin](https://forums.sketchup.com/u/harykin)\ **Post date:** [July 26, 2017, 1:42pm UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/12 "2017-07-26T13:42:07Z")
Hello I have the same problem, I have tried all the advices above but failed. Please help. My systems is Windows 8.1, Sketchup 2017. ---
**Author:** ![harykin](https://avatars.discourse-cdn.com/v4/letter/h/8edcca/32.png) [@harykin](https://forums.sketchup.com/u/harykin)\ **Post date:** [July 26, 2017, 1:42pm UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/13 "2017-07-26T13:42:53Z")
My IE is IE 11. ---
**Author:** ![SketchUp3D\_de](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sketchup3d_de/32/167_2.png) [@SketchUp3D\_de](https://forums.sketchup.com/u/SketchUp3D_de)\ **Post date:** [July 26, 2017, 4:37pm UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/14 "2017-07-26T16:37:45Z")
don’t [crosspost](https://forums.sketchup.com/t/sketchup-does-not-see-internet-connection-even-though-ie-is-up-to-date-and-using-windows-10/21559/38), thx. ---
**Author:** ![vinnycheso](https://avatars.discourse-cdn.com/v4/letter/v/82dd89/32.png) [@vinnycheso](https://forums.sketchup.com/u/vinnycheso)\ **Post date:** [August 13, 2021, 6:02pm UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/15 "2021-08-13T18:02:38Z")
I have a similar problem. i have been using Sketchup Pro 2018 for years with no problem and then yesterday it started with this problem of saying its offline even though i have full internet connection. what do i do? ---
**Author:** ![Anssi](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/anssi/32/105_2.png) [@Anssi](https://forums.sketchup.com/u/Anssi)\ **Post date:** [August 13, 2021, 6:22pm UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/16 "2021-08-13T18:22:21Z")
> [@vinnycheso](#): > > what do i do? Please don’t double post. See instructions in this thread: > [@SketchUp (desktop version) thinks you don't have an Internet connection](https://forums.sketchup.com/t/sketchup-thinks-you-dont-have-an-internet-connection/170862/8): > > I have MAC 0S 10.13.6 and Sketch-up Pro 2018 commercial licence. I have tried editing the i18n.dat file as suggested here but this hasn’t worked. When in Sketchup going directly to 3D warehouse by selecting the link under “window”, it goes to 3D warehouse with me logged in, and I am able to download directly into my model, yet when I click on the “Account” icon bottom left of the Sketchup window, it still says there is no internet connection. I have tried all sorts of stuff suggested on other … ---
**Author:** ![kiwi](https://avatars.discourse-cdn.com/v4/letter/k/e5b9ba/32.png) [@kiwi](https://forums.sketchup.com/u/kiwi)\ **Post date:** [September 16, 2021, 10:16pm UTC](https://forums.sketchup.com/t/sketchup-2015-says-i-dont-have-an-internet-connection-but-i-do/10000/18 "2021-09-16T22:16:21Z")
> [@vinnycheso](#): > > what do i do? Thanks @Anssi, for that thread. It solved my SU 2018 issue. You made my day!