# Sketchup 2015 Install crashes Windows Explorer **URL:** \ **Category:** SketchUp\ **Created:** [November 9, 2014, 3:34pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720 "2014-11-09T15:34:22Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Griffin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/griffin/32/169_2.png) [@Griffin](https://forums.sketchup.com/u/Griffin)\ **Post date:** [November 9, 2014, 3:34pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/1 "2014-11-09T15:34:22Z")
I’ve had at least 6 SU crashes over the last two days (since installing). I’m also getting Windows Explorer crashes when I try to delete a SU file. Seems like a Windows Shell violation - the Explorer crash goes away when I uninstall SU 2015. Win7, Titan Black, all drivers up to date. ---
**Author:** ![catamountain](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/catamountain/32/48_2.png) [@catamountain](https://forums.sketchup.com/u/catamountain)\ **Post date:** [November 9, 2014, 7:56pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/2 "2014-11-09T19:56:52Z")
Does the problem go away if you disable hardware acceleration from inside SU at Window \> Preferences \> OpenGL? Do you have any extensions installed? Did you submit the bugsplats? ---
**Author:** ![Griffin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/griffin/32/169_2.png) [@Griffin](https://forums.sketchup.com/u/Griffin)\ **Post date:** [November 9, 2014, 8:22pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/3 "2014-11-09T20:22:27Z")
No extensions were installed, and 2014 was uninstalled at the time.  I did not try disabling GPU acceleration, but Windows Explorer was crashing repeatedly after fresh reboots and with no copy of SU running (when deleting 2014 .skp and .skb files).  When I uninstalled 15, I was able to delete SU files without crashing Explorer. ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [November 10, 2014, 1:52am UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/4 "2014-11-10T01:52:58Z")
Sounds like an issue with the thumbnail preview handler. ---
**Author:** ![Griffin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/griffin/32/169_2.png) [@Griffin](https://forums.sketchup.com/u/Griffin)\ **Post date:** [November 10, 2014, 2:49pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/5 "2014-11-10T14:49:22Z")
Dan, Yes it does, noticing that I get Explorer crashes just highlighting at Sketchup files from Windows Explorer. Explorer tries to restart, then fails, crashing back to the desktop. ---
**Author:** ![acalvodominguez](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/acalvodominguez/32/1797_2.png) [@acalvodominguez](https://forums.sketchup.com/u/acalvodominguez)\ **Post date:** [November 10, 2014, 2:56pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/6 "2014-11-10T14:56:21Z")
Hi all, I have been experimenting similar issue when deleting, I had 2014 installed when I installed SU 2015, now, only SU 2015 and got few plugins installed. Maybe is a issue with the preview as suggested by Dan?. Working with W7 home premium… ---
**Author:** ![Ellen](https://avatars.discourse-cdn.com/v4/letter/e/dfb087/32.png) [@Ellen](https://forums.sketchup.com/u/Ellen)\ **Post date:** [November 12, 2014, 12:09am UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/7 "2014-11-12T00:09:56Z")
I am having the same problem at at work. My work computer is running Windows 7 Professional. I have not had this problem on my home computer, which also runs W7 Pro. My home computer has the preview pane disabled, and runs Windows on its most basic settings (no translucent panes or fancy backgrounds) in order to conserve all of the computer’s resources for massive amounts of SketchUp use. ---
**Author:** ![dmalicky](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dmalicky](https://forums.sketchup.com/u/dmalicky)\ **Post date:** [November 12, 2014, 2:11am UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/8 "2014-11-12T02:11:40Z")
For the Windows Explorer crashes, see my post in this thread (near bottom): > [@Sketchup files cause Windows Explorer to crash](http://forums.sketchup.com/t/sketchup-files-cause-windows-explorer-to-crash/1222/7): > > I had the same problem and found a fix, and maybe the root cause. Fix: Go to your Sketchup installation folder. On my machine it is C:\Program Files\SketchUp\SketchUp 2015 Search for “thumb” → I got 2 files, both named “ThumbsUp.dll” Rename both files to “ThumbsUp2.dll2” (or some other name and extension so they are invisible to the OS). No Sketchup thumbnails, but also no crashes. Root Cause (?): It happens on two of my machines, both with NVidia Quadro cards. Another Quadro user had t… ---
**Author:** ![acalvodominguez](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/acalvodominguez/32/1797_2.png) [@acalvodominguez](https://forums.sketchup.com/u/acalvodominguez)\ **Post date:** [November 14, 2014, 8:20am UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/9 "2014-11-14T08:20:21Z")
Thanks very much. I’d changed the name for “ThumbsUp.dll” and it works. Cheers. ---
**Author:** ![gehcha](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/gehcha/32/1277_2.png) [@gehcha](https://forums.sketchup.com/u/gehcha)\ **Post date:** [November 17, 2014, 11:00pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/10 "2014-11-17T23:00:09Z")
I’m having the same issue. I’ll try the .dll file rename fix but does anyone know if this is a bug that is being addressed? The thumbnail preview is nice to have. ---
**Author:** ![dodorama](https://avatars.discourse-cdn.com/v4/letter/d/5fc32e/32.png) [@dodorama](https://forums.sketchup.com/u/dodorama)\ **Post date:** [November 25, 2014, 4:09pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/11 "2014-11-25T16:09:29Z")
I’m having the exact same problem. Renaming the DLL file solves it. I have a Nvidia Quadro K600 I wonder if that’s related to that. I know Sketchup 8 has problems with that card ---
**Author:** ![TIG](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/tig/32/198_2.png) [@TIG](https://forums.sketchup.com/u/TIG)\ **Post date:** [November 25, 2014, 4:15pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/12 "2014-11-25T16:15:05Z")
Have you tried downloading the latest v2015 installer ? Trimble did an update to M1 on Friday, but for some arcane reason they have so far been unable to announce it properly to the public… It is purported to fix some crashes… ---
**Author:** ![Tommy](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/tommy/32/22258_2.png) [@Tommy](https://forums.sketchup.com/u/Tommy)\ **Post date:** [November 26, 2014, 4:31pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/13 "2014-11-26T16:31:16Z")
We’ve been able to replicate this issue with our in-house testing. That’s good new because now we can investigate ways to resolve it. Woo woo! For now, continue to rename the thumbsup.dll file as a work around… > [@dmalicky](#): > > Go to your Sketchup installation folder. On my machine it is C:\Program Files\SketchUp\SketchUp 2015 Search for “thumb” –\> I got 2 files, both named “ThumbsUp.dll” Rename both files to “ThumbsUp2.dll2” (or some other name and extension so they are invisible to the OS). ---
**Author:** ![TIG](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/tig/32/198_2.png) [@TIG](https://forums.sketchup.com/u/TIG)\ **Post date:** [November 26, 2014, 5:05pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/14 "2014-11-26T17:05:36Z")
I have also mentioned some weirdness in the Registry settings for ThumbsUp.dll since v2014 - LayOut AND SketchUp have the ThumbsUpdll BUT only the LayOut one ever referenced to SKP etc - this was posted “elsewhere”, although @Tommy should know where I mean… 😄 ---
**Author:** ![pfaff](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/pfaff/32/1683_2.png) [@pfaff](https://forums.sketchup.com/u/pfaff)\ **Post date:** [December 19, 2014, 7:04pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/15 "2014-12-19T19:04:40Z")
When I got to work today and fired up SketchUp, it told me there was a new version available. I downloaded it and got to work. Now after lunch I’m getting the windows explorer crash issue again. I renamed the new Thumbsup.dll file, but it’s still crashing windows explorer after restarting the system. I’m losing productivity! ---
**Author:** ![stephen](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/stephen/32/28658_2.png) [@stephen](https://forums.sketchup.com/u/stephen)\ **Post date:** [December 19, 2014, 7:19pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/16 "2014-12-19T19:19:30Z")
It seems important that both the dll files for Layout and Sketchup be renamed in order to fully resolve the issue. I also installed the latest service release this morning and encountered this crash again, was hoping that it would have been resolved. ---
**Author:** ![Box](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/box/32/235164_2.png) [@Box](https://forums.sketchup.com/u/Box)\ **Post date:** [December 19, 2014, 7:27pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/17 "2014-12-19T19:27:39Z")
I’m curious if you both rebooted your computers after installing the update. Just a thought. ---
**Author:** ![yogesh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/yogesh/32/11434_2.png) [@yogesh](https://forums.sketchup.com/u/yogesh)\ **Post date:** [December 19, 2014, 7:37pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/18 "2014-12-19T19:37:44Z")
Hello pfaff, stephen,box, A fix for this crash is not in the update posted today. Yogesh ---
**Author:** ![Geo](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/geo/32/82_2.png) [@Geo](https://forums.sketchup.com/u/Geo)\ **Post date:** [December 19, 2014, 11:04pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/19 "2014-12-19T23:04:59Z")
> [@yogesh](#): > > A fix for this crash is not in the update posted today. Hi @yogesh I’ve nothing to add. Just adding this link to the [_ **Release Notes** _](http://help.sketchup.com/en/article/141303) so folks don’t have to search for them. ---
**Author:** ![pfaff](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/pfaff/32/1683_2.png) [@pfaff](https://forums.sketchup.com/u/pfaff)\ **Post date:** [December 23, 2014, 10:08pm UTC](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720/20 "2014-12-23T22:08:45Z")
I fixed it again this time by renaming the ThumbsUp.dll file in the layout program files as well. [Next page](https://forums.sketchup.com/t/sketchup-2015-install-crashes-windows-explorer/3720.md?page=2)