# SketchUp 2015 (64-bit) and Intel HD Graphics 5500 **URL:** \ **Category:** SketchUp\ **Created:** [May 1, 2015, 2:34pm UTC](https://forums.sketchup.com/t/sketchup-2015-64-bit-and-intel-hd-graphics-5500/10723 "2015-05-01T14:34:43Z")\ **Posts on this page:** 1\ **Showing post:** 1
**Author:** ![yogesh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/yogesh/32/11434_2.png) [@yogesh](https://forums.sketchup.com/u/yogesh)\ **Post date:** [May 1, 2015, 2:34pm UTC](https://forums.sketchup.com/t/sketchup-2015-64-bit-and-intel-hd-graphics-5500/10723/1 "2015-05-01T14:34:43Z")
We are seeing an increasing number of bugsplats for SketchUp 2015 (64-bit) when it is used on machines with Intel HD Graphics 5500, even on machines with dedicated graphics card. If anyone is using SketchUp 2015 (64-bit) on such machines, with or without dedicated graphics card, and NOT crashing, please let us know the graphics card driver version of the same. To find the graphics card driver version, please see [this page](http://www.intel.com/support/graphics/sb/CS-011363.htm). Thank you for your help. PS- I think the OP’s of the following post are experiencing the same. > [@Sketchup 2015 closes unexpectedly](http://forums.sketchup.com/t/sketchup-2015-closes-unexpectedly/6709): > > Hello, I have a brand new Dell XPS 13 with a 5th generation I5, intel HD5500 graphics chip and 4 gigs of ram. While I’m using shetchup to create a very simple 3d model, it closes unexpectedly. It is not performing an operation at the time and the model is static. Any ideas? Thanks. > [@Sketchup 2015 closes suddenly](http://forums.sketchup.com/t/sketchup-2015-closes-suddenly/8866): > > Hi, i had several times that SketchUp closes unexpectedly. I am having the following in my laptop: Dell inspiron 17 7000: 5th generation Intel® Core™ i7-5500U processor (4 MB cache, tot 3,00 GHz) with a intell HD graphics5500 card Windows 8.1 Pro (64-bits) 17,3-inch Full HD (1.920 x 1.080) Truelife touchscreen 16GB1 Dual Channel DDR3L op 1600MHz 1 TB SATA hybride harde schijf (5.400 rpm) met 8 GB cache NVIDIA® GeForce® 845M 2 GB GDDR5 graphics card. I tried to disable the HD graphics 5… > [@Sketchup crashes every few minutes](http://forums.sketchup.com/t/sketchup-crashes-every-few-minutes/6668): > > this seems somewhat random and I can’t nail it down to a specific action. While I am working Sketchup just crashes and gives a bug-splat message. I went to autobackup every minute to keep from losing much. Sometimes it goes into a long wait - I have had to go have lunch while I am waiting it took so long. During that time files r being created and deletes as I watch my windows explorer window. Sometimes it splats in the process. Sometimes it appears to do it in the middle of a move, delete, inse… --- _[View the full topic](https://forums.sketchup.com/t/sketchup-2015-64-bit-and-intel-hd-graphics-5500/10723)._