# Service Alert: Online Subscription Purchasing

**URL:** <https://forums.sketchup.com/t/service-alert-online-subscription-purchasing/241244>\
**Category:** SketchUp\
**Created:** [September 11, 2023, 3:47pm UTC](https://forums.sketchup.com/t/service-alert-online-subscription-purchasing/241244 "2023-09-11T15:47:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![NateP](https://avatars.discourse-cdn.com/v4/letter/n/2bfe46/32.png) [@NateP](https://forums.sketchup.com/u/NateP)\
**Post date:** [September 11, 2023, 3:47pm UTC](https://forums.sketchup.com/t/service-alert-online-subscription-purchasing/241244/1 "2023-09-11T15:47:29Z")

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We are experiencing a delay in processing online orders.

We’re hard at work to resolve the issue, and will update this post as we have new details to share.

Orders placed previously will complete processing, there is no need to attempt to process any additional orders. You will receive an email confirmation when your order is complete.

For any questions or concerns, please do not hesitate to contact our support team here: [Contact Support | SketchUp Help](https://help.sketchup.com/en/contact-support)

Note: Support is only available for users with a paid subscription.

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**Author:** ![NateP](https://avatars.discourse-cdn.com/v4/letter/n/2bfe46/32.png) [@NateP](https://forums.sketchup.com/u/NateP)\
**Post date:** [September 11, 2023, 3:47pm UTC](https://forums.sketchup.com/t/service-alert-online-subscription-purchasing/241244/2 "2023-09-11T15:47:33Z")

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<div class="post-metadata">

**Author:** ![NateP](https://avatars.discourse-cdn.com/v4/letter/n/2bfe46/32.png) [@NateP](https://forums.sketchup.com/u/NateP)\
**Post date:** [September 11, 2023, 3:47pm UTC](https://forums.sketchup.com/t/service-alert-online-subscription-purchasing/241244/3 "2023-09-11T15:47:41Z")

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