# 'send to layout' has stopped working since updating to 2024 **URL:** \ **Category:** LayOut\ **Created:** [September 18, 2024, 10:20pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555 "2024-09-18T22:20:14Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Prech](https://avatars.discourse-cdn.com/v4/letter/p/e9c0ed/32.png) [@Prech](https://forums.sketchup.com/u/Prech)\ **Post date:** [September 18, 2024, 10:20pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/1 "2024-09-18T22:20:14Z")
Please can someone help me get send to layout working. I just get a blank grey screen. I’ve tried following previous conversations to correct it but reinstalling did not work and not sure how to execute some of the other methods. Thanks ---
**Author:** ![Prech](https://avatars.discourse-cdn.com/v4/letter/p/e9c0ed/32.png) [@Prech](https://forums.sketchup.com/u/Prech)\ **Post date:** [September 18, 2024, 10:21pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/2 "2024-09-18T22:21:52Z")
Also any of my previous layout files will not open ---
**Author:** ![Anssi](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/anssi/32/105_2.png) [@Anssi](https://forums.sketchup.com/u/Anssi)\ **Post date:** [September 19, 2024, 12:02pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/3 "2024-09-19T12:02:23Z")
Have you opened LayOut after updating to v.2024? ---
**Author:** ![Prech](https://avatars.discourse-cdn.com/v4/letter/p/e9c0ed/32.png) [@Prech](https://forums.sketchup.com/u/Prech)\ **Post date:** [September 19, 2024, 2:00pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/4 "2024-09-19T14:00:14Z")
Yeh, it does open and asks me what template to use, but regardless what template it just loads a blank grey screen. But 2023 version works still as normal ---
**Author:** ![rtches](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/rtches/32/131827_2.png) [@rtches](https://forums.sketchup.com/u/rtches)\ **Post date:** [September 19, 2024, 2:34pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/5 "2024-09-19T14:34:57Z")
What SketchUp version do you have? The last update solved that problem. ---
**Author:** ![Prech](https://avatars.discourse-cdn.com/v4/letter/p/e9c0ed/32.png) [@Prech](https://forums.sketchup.com/u/Prech)\ **Post date:** [September 19, 2024, 2:47pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/6 "2024-09-19T14:47:11Z")
Version 24.0.595 ---
**Author:** ![Prech](https://avatars.discourse-cdn.com/v4/letter/p/e9c0ed/32.png) [@Prech](https://forums.sketchup.com/u/Prech)\ **Post date:** [September 19, 2024, 2:47pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/7 "2024-09-19T14:47:58Z")
my sketchup works fine just the layup side of things. I’m sure its something im not doing right but i’m not sure what that is ---
**Author:** ![PaulMcAlenan](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/paulmcalenan/32/211206_2.png) [@PaulMcAlenan](https://forums.sketchup.com/u/PaulMcAlenan)\ **Post date:** [September 19, 2024, 2:49pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/8 "2024-09-19T14:49:51Z")
How about sharing one of the Layout files that is not opening? ---
**Author:** ![Prech](https://avatars.discourse-cdn.com/v4/letter/p/e9c0ed/32.png) [@Prech](https://forums.sketchup.com/u/Prech)\ **Post date:** [September 19, 2024, 2:58pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/9 "2024-09-19T14:58:49Z")
[Joinery package 4.0.layout](https://forums.sketchup.com/uploads/short-url/wh4ZmaVuwOChsvQyiKxQpsufkLg.layout) (8.2 MB) ---
**Author:** ![PaulMcAlenan](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/paulmcalenan/32/211206_2.png) [@PaulMcAlenan](https://forums.sketchup.com/u/PaulMcAlenan)\ **Post date:** [September 19, 2024, 3:02pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/10 "2024-09-19T15:02:19Z")
Opens on my Windows PC in the latest 2024 version. ---
**Author:** ![Anssi](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/anssi/32/105_2.png) [@Anssi](https://forums.sketchup.com/u/Anssi)\ **Post date:** [September 19, 2024, 3:04pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/11 "2024-09-19T15:04:21Z")
I suspect incompatibility between the new display system in SketchUp/LayOut and the Intel Iris integrated graphics in your system (if your profile is correct). ---
**Author:** ![rtches](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/rtches/32/131827_2.png) [@rtches](https://forums.sketchup.com/u/rtches)\ **Post date:** [September 19, 2024, 3:06pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/12 "2024-09-19T15:06:12Z")
> [@Prech](#): > > Version 24.0.595 Same as mine. Your file opens in my LayOut. Do you have experimental graphics engine on? I don’t ![Captura de pantalla 2024-09-19 a las 17.04.50](https://global.discourse-cdn.com/sketchup/original/3X/c/1/c157d3e7ef1206b179ddc71f781dcf6b7eee10da.jpeg) ---
**Author:** ![Prech](https://avatars.discourse-cdn.com/v4/letter/p/e9c0ed/32.png) [@Prech](https://forums.sketchup.com/u/Prech)\ **Post date:** [September 19, 2024, 3:09pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/13 "2024-09-19T15:09:09Z")
I do have it on. I’ll try switch it off and see what happens ---
**Author:** ![Prech](https://avatars.discourse-cdn.com/v4/letter/p/e9c0ed/32.png) [@Prech](https://forums.sketchup.com/u/Prech)\ **Post date:** [September 19, 2024, 3:09pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/14 "2024-09-19T15:09:59Z")
nope still nothing ---
**Author:** ![PaulMcAlenan](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/paulmcalenan/32/211206_2.png) [@PaulMcAlenan](https://forums.sketchup.com/u/PaulMcAlenan)\ **Post date:** [September 19, 2024, 3:14pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/15 "2024-09-19T15:14:47Z")
But I’m getting slient crashing of SketchUp every time when I try to open the SketchUp file from Layout. It’s maybe not necessarily this file in and of itself but maybe something wider about some files that is causing silent crashing – as I have been experienceing silent crashing on and off since the first release of 2024. Not much recently but now with this Layout file SketchUp is silently crashing even when I try to open a file from SketchUp. ---
**Author:** ![Prech](https://avatars.discourse-cdn.com/v4/letter/p/e9c0ed/32.png) [@Prech](https://forums.sketchup.com/u/Prech)\ **Post date:** [September 19, 2024, 3:19pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/16 "2024-09-19T15:19:28Z")
yeh I don’t understand what it is. Maybe its my laptop, it is from 2012 but 2023 version works fine. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [September 19, 2024, 3:29pm UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/17 "2024-09-19T15:29:19Z")
There are already nine SketchUp references in the LayOut file. At least one isn’t used. ![Screenshot - 9_19_2024 , 10_17_48 AM](https://global.discourse-cdn.com/sketchup/original/3X/6/b/6b979e3a0bdb40e150fe7429b23d0ea4af9f7820.png) Are you trying to send another Sketchup model file to this LayOut file? Side notes FWIW: I opened one of the model files and found I could purge a number of unused materials. It might be worth going through the rest of those models and purging unused. I also see many of the viewports show the camera position has been changed. This can create problems for you when you’ve added labels and dimensions. I went through the file and reset the Camera properties for all of the viewports. Certainly for the elevations there’s no need to pan the camera. You can adjust the position of the model by moving the entire viewport and dragging the edges of the viewport. ---
**Author:** ![Prech](https://avatars.discourse-cdn.com/v4/letter/p/e9c0ed/32.png) [@Prech](https://forums.sketchup.com/u/Prech)\ **Post date:** [September 20, 2024, 5:51am UTC](https://forums.sketchup.com/t/send-to-layout-has-stopped-working-since-updating-to-2024/290555/18 "2024-09-20T05:51:31Z")
Hey Dave, thanks for having a look too. No I wasn’t trying to add anything g else to this one, was just an example of one that wouldn’t open. I can’t even open a new blank layout.