Selection Tool process is slow, unbearably slow

Up until yesterday SketchUp Pro 2017 was working wonderfully, now it still works great with the exception of one thing: It is impossible to triple-click or double-click select because it takes about 30 seconds for the selection tool to work and highlight the object. It freezes until then. Absolutely every other function works perfectly, it just takes half a minute to select/deselect anything. A group, a face, a line, anything.

It is driving me crazy… It is not model specific either, it happens in every model I’ve opened since this started last night. I’ve updated 2017, I’ve disabled extensions, I’ve done all I have read to do to no avail.


This sounds like an issue related to graphics drivers. Was there an update pushed over night with a Windows update?

I’m having the exact same problem with Windows 10 and SketchUp make 2017. And yes, there was an update last night. any advice?

Your profiles both indicate Intel HD graphics cards. Potentially the common denominator. Try rolling the graphics drivers back to the previous version.

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Thanks. I’ll give it a shot.

I hope it takes care of the problem. Please report the results. You two can’t be the only ones who were “lucky” enough to get an update last night.

I went through all the update stuff in settings but the option to roll back to a previous version of the driver is grayed out… Everything else I looked at seem to indicate that the graphics drivers may not have been changed in this latest update

Hmmmm… What does Intel show as the most recent driver for that card? How does it compare to the version you are running?

For me, that did the trick. There was an update last night as mentioned… I wish I could remember the patch ID#, but the first one on the list from 3-15-2017 was the one screwing things up for me. There were two… The first one did it after an uninstall and restart.


Good luck, Don.

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I’m glad to hear that fixed it. Maybe not a graphics driver update but something else in the Windows update?

It appears so, it didn’t explicitly list any updates to the Graphics card, probably just some Windows10 wonkiness.

The dreaded Windows Wonkiness. Figures. :smiley:

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After going through all the checks it’s telling me that everything is

Did you try uninstalling last nights Windows patch like @berticus did?

Okay I see five installations for 3/15

One is for “malicious software removal tool”
an update and a cumulative update for Windows 10 1607
and two security updates for Silverlight and Adobe flash player

Should I uninstall them?

Accrding to @berticus, it was the first one on the list he removed which fixed the problem. I guess I’d remove the first one and see if that helps before moving on to uninstall any others.

Yes, it was the first actual Windows system update on the list. Not the
malicious software updates or the Adobe updates.

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It’s doing it now but it’s taken over 20 minutes…

Hot dang! I do believe that did it!

Yeah the number on it was something like KB4013249. It was a security update for windows.

Thanks to both of you.

Will it try to redo that update at some future time?