# Select/Grab button on Add location dialog box not working **URL:** \ **Category:** SketchUp\ **Created:** [August 26, 2015, 4:55pm UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558 "2015-08-26T16:55:16Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![yogesh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/yogesh/32/11434_2.png) [@yogesh](https://forums.sketchup.com/u/yogesh)\ **Post date:** [August 26, 2015, 4:55pm UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/1 "2015-08-26T16:55:16Z")
We have received few cases where customers are unable to use Select/Grab button from the Add Location dialog box. If you are experiencing this behavior please do the following 1. Open 3DWarehouse dialog box (File\>3DWarehouse\>Get Models) 2. Shift+click on the Search button 3. Copy paste the debugging information in replies to this post Thank you for your help. ---
**Author:** ![nj6676](https://avatars.discourse-cdn.com/v4/letter/n/3ab097/32.png) [@nj6676](https://forums.sketchup.com/u/nj6676)\ **Post date:** [August 26, 2015, 7:33pm UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/2 "2015-08-26T19:33:56Z")
Copy paste what part of the debugging info and to where? Tried several variations and nothing works. ---
**Author:** ![nj6676](https://avatars.discourse-cdn.com/v4/letter/n/3ab097/32.png) [@nj6676](https://forums.sketchup.com/u/nj6676)\ **Post date:** [August 26, 2015, 7:41pm UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/3 "2015-08-26T19:41:32Z")
This is what I have: Debugging Information User Info: User is not currently logged in. Server Info: Branch deploy-2015-08-12 Build Date 2015-08-14 13:56 Commit ID 7163fe030dd5c6dad13bffe1dbc320e801245177 Last Commit Date 2015-08-14 13:03 Client Info: User Agent Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/7.0) SketchUp/15.3 (PC) SketchUp 15.3 Internet Explorer 9.0 WebGL Enabled false File API Enabled true IE8 Enabled false Mobile Enabled false Cookies Enabled true Cookies lastView = 41.61901530000001,-88.67383860000001,20 lastAddress = 603 rustic rook 60552 lastMarker = 41.61901530000001,-88.67383860000001 \_ga = GA1.3.1558875446.1429369146 \_dc\_gtm\_UA-51167241-1 = 1 searchBarSearchType = entity sketchUpType = pro \_gat\_UA-51167241-1 = 1 hl = en hasDismissedTos2015Pointer = 1 \_\_auc = d7059f7614ccd09648127259c7f \_\_asc = ca2f420014f6b684275f34e3e16 optimizelySegments = %7B%222242991389%22%3A%22direct%22%2C%222246811108%22%3A%22false%22%2C%222249451837%22%3A%22ie%22%7D optimizelyEndUserId = oeu1440538138585r0.4790593252410266 optimizelyBuckets = %7B%7D ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [August 26, 2015, 9:16pm UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/4 "2015-08-26T21:16:35Z")
I have, well, I spent a few minutes and MADE one of my boxes have exactly the same settings, and it works. You can bring this up in your IE 11 browser, but wont be able to grab the image and download, by going to [Add Location](http://3dwarehouse.sketchup.com/addlocation.html) but you can troubleshoot all the way to the grab point. ---
**Author:** ![nj6676](https://avatars.discourse-cdn.com/v4/letter/n/3ab097/32.png) [@nj6676](https://forums.sketchup.com/u/nj6676)\ **Post date:** [August 26, 2015, 9:52pm UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/5 "2015-08-26T21:52:45Z")
Being able to grab an image and overlay on it is integral to what we need to work on. If this cannot be remedied, we will need to work out a refund. ---
**Author:** ![yogesh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/yogesh/32/11434_2.png) [@yogesh](https://forums.sketchup.com/u/yogesh)\ **Post date:** [August 26, 2015, 10:07pm UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/6 "2015-08-26T22:07:05Z")
How about we try to debug this via a remote session? I will IM you my details. Yogesh ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [August 26, 2015, 11:52pm UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/7 "2015-08-26T23:52:36Z")
> [@Barry](#): > > You can bring this up in your IE 11 browser, @nj6676, the information shows you are running IE 9. Can you update to IE 11 ? **EDIT** : Nevermind that must be SketchUp setting the user agent string. I have 11 installed and mine shows IE 9 also. **FURTHER** : My SketchUp browser emulation setting was off because I had been testing under a prior version. (And forgot to set it back to 11.) ---
**Author:** ![chrisharmon1950](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@chrisharmon1950](https://forums.sketchup.com/u/chrisharmon1950)\ **Post date:** [August 27, 2015, 3:11pm UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/8 "2015-08-27T15:11:14Z")
My sketchup pro 2015 Geolocation button for grabbing a region seems to have disappeared from the dialog box. The add location works in that you can type in your address and zoom in and out of your location, but there is simply no grab region button to really insert it into your model . You cannot even select a region. Any thoughts out there? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [August 27, 2015, 12:49am UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/9 "2015-08-27T00:49:45Z")
I just checked it on my PC and it worked fine. I wonder if you need to clear caches for Internet Explorer or Safari. (Your profile doesn’t tell us anything about what operating system you are using) At least it would be worth a try. ---
**Author:** ![chrisharmon1950](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@chrisharmon1950](https://forums.sketchup.com/u/chrisharmon1950)\ **Post date:** [August 27, 2015, 1:19am UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/10 "2015-08-27T01:19:45Z")
If by clear caches for Internet Explorer, you mean delete my browsing history- I cleared everything. It made no difference. I have SketchUp Pro 2015. I have windows 7. Any other thoughts-- really weird that it just started not working the same as it has for the last 2 years. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [August 27, 2015, 1:49am UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/11 "2015-08-27T01:49:45Z")
I didn’t just mean clearing browsing history but also deleting temporary Internet files. The fact that the behavior changed is what makes me think you need to clear those files. Others have reported similar things and clearing out the temporary Internet files has been the solution. ---
**Author:** ![chrisharmon1950](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@chrisharmon1950](https://forums.sketchup.com/u/chrisharmon1950)\ **Post date:** [August 27, 2015, 1:51pm UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/13 "2015-08-27T13:51:30Z")
I solved it!!! I thought, I wonder what would happen if I dragged the diagonal lower right corner of the add location dialog box out to make it bigger, and there was the “select region” button. The geolocation dialog box was just to small. Thanks for your help though ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [August 27, 2015, 2:45pm UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/14 "2015-08-27T14:45:09Z")
Very good. It didn’t occur to me that you would have made the window so small the button wouldn’t show. Glad you got it sorted. ---
**Author:** ![yogesh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/yogesh/32/11434_2.png) [@yogesh](https://forums.sketchup.com/u/yogesh)\ **Post date:** [August 27, 2015, 3:31pm UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/15 "2015-08-27T15:31:23Z")
In the remote session with @nj6676 I observed the same thing and resizing the Add-Location dialog box solved the problem. ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [August 27, 2015, 4:38pm UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/16 "2015-08-27T16:38:29Z")
Wrong. I showed Yogesh that the default sizes are fine. Please remove the solution checkbox on @yogesh 's post. I installed clean on Mac and PC. If there’s an error, it’s because people are resizing. or it’s because you had a version of SketchUp installed, resized, didn’t cleanly uninstall, and installed again. ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [August 27, 2015, 7:25pm UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/17 "2015-08-27T19:25:10Z")
There needs to be a minimum width for the dialog set, so that the whole toolbar will always show. Or the buttons reduced to some nifty “grab” icon, and then it’s tooltip can be the longer explanatory text. ---
**Author:** ![yogesh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/yogesh/32/11434_2.png) [@yogesh](https://forums.sketchup.com/u/yogesh)\ **Post date:** [August 27, 2015, 11:04pm UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/18 "2015-08-27T23:04:13Z")
Split this topic on August 27, 2015, 11:04pm UTC 3 posts were split to a new topic: [Add Location on Mac showing empty images](https://forums.sketchup.com/t/add-location-on-mac-showing-empty-images/14618) ---
**Author:** ![clarksbuddy](https://avatars.discourse-cdn.com/v4/letter/c/bbce88/32.png) [@clarksbuddy](https://forums.sketchup.com/u/clarksbuddy)\ **Post date:** [November 4, 2015, 9:42am UTC](https://forums.sketchup.com/t/select-grab-button-on-add-location-dialog-box-not-working/14558/19 "2015-11-04T09:42:56Z")
I had the same issue and resolved it by dragging the corner of the dialog box out. I don’t know why it was minimized.