My office has a professional subscription for Sefaira. I couldn’t get a single analysis done in 2 days. When I try contacting Sefaira via the Contact Support page online, the request never gets through. I tried on 3 different broswers. Can someone at Sefaira contact me at firstname.lastname@example.org so I can explain what my problem is and send out my model?
HI @spaulinlanglois, thank you for reaching out to us. Sorry to hear that you are running into these issues. Could you please share the model at Niraj@sketchup.com. I would like to go through the model and make sure everything is modeled in accordance to the guidelines and check if there is anything else that might be preventing the analysis from completing. I look forward to receiving your model and moving forward.