Security setting


Ran into a problem trying to load an extension.
Getting error message saying:

“This application has been authorized
… authorized but cannot proceed.
You have landed here because your security settings for your browser are too tight. Please see this article for more details on how you can fix it.”

When I click on the link article i get directed to SketchUp Help centre and get message:

" × Error message The page you requested does not exist. For your convenience, a search was performed using the query article 3000320."

  • which SU version?
  • MS Internet Explorer uptodate?

SU 2016 : Extensions Loading Policy
• Windows: “Window > Preferences > Extensions Policy”
• Mac OS: “SketchUp > Preferences > Extensions > Policy”


Running a new install of 2016
Mac OS Yosemite 10.10.5
Cannot sign-in to 3D warehouse or Extension warehouse
getting same error


Log in errors with SketchUp Tools

under OSX SU uses the Safari engine for all web-based purposes, therefore ensure that Safari is uptodate (check App Store for OSX udpates) and delete the cache as well as all cookies at least of “”.