# Scan essentials not working, point cloud invisible **URL:** \ **Category:** Scan Essentials\ **Tags:** sketchup, pointcloud, bug, amd, scan-essentials\ **Created:** [March 24, 2023, 1:25pm UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728 "2023-03-24T13:25:42Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Tsolsi](https://avatars.discourse-cdn.com/v4/letter/t/a5b964/32.png) [@Tsolsi](https://forums.sketchup.com/u/Tsolsi)\ **Post date:** [March 24, 2023, 1:25pm UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/1 "2023-03-24T13:25:42Z")
Hi, I’ve installed SketchUp studio 2023 and the newest scan essentials and have tried everything bing’s AI could point me to to fix the problem but… The point clouds just don’t show. After loading the import there is nothing. Except when I press the extent zoom button it does zoom out as if there is something. The weird thing is, I first tried all the point cloud file types there were and then… Them I went on to try Trimble example scan essential files. Nothing is visible after loading no matter what I try. I have windows 11pro, 32gb ram, 12 threads, 28 cores at 3 something GHz and a AMD Radeon 6800 XT beast of a graphics card. Even updated all the drivers for that one after encountering the problem but to no avail. OpenGL 4.6 is there and running. Tried all in extension settings but Nada. I’m fresh out of ideas. Reinstalled SketchUp as well as scan essentials, even the layout plugin for it, nothing helped so far. Does anyone maybe know something else I might be able to try? It would be very much appreciated 🙏🙏 ---
**Author:** ![mihai.s](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mihai.s/32/202022_2.png) [@mihai.s](https://forums.sketchup.com/u/mihai.s)\ **Post date:** [March 24, 2023, 1:47pm UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/2 "2023-03-24T13:47:34Z")
> [@Tsolsi](#): > > The point clouds just don’t show. What settings do you have? This is in SketchUp 2022 with sample data from SketchUp Scan Essentials - Liberty\_Bell\_Dolores\_Park.rwp ---
**Author:** ![Jacques](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/jacques/32/106843_2.png) [@Jacques](https://forums.sketchup.com/u/Jacques)\ **Post date:** [March 24, 2023, 2:08pm UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/3 "2023-03-24T14:08:39Z")
Hi Daniel, As mentioned by mihai.s, can you see the settings in the Point Cloud manager? Can you “snap to the point cloud” with the Rectangle tool (if it is a display issue you may see inference points: From Point should be written)? Jacques ---
**Author:** ![Tsolsi](https://avatars.discourse-cdn.com/v4/letter/t/a5b964/32.png) [@Tsolsi](https://forums.sketchup.com/u/Tsolsi)\ **Post date:** [March 24, 2023, 2:14pm UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/4 "2023-03-24T14:14:43Z")
![2023-03-25](https://global.discourse-cdn.com/sketchup/original/3X/f/5/f5f4e07f3538c078cfd9db47f122243ce18b31bb.png) I have these settings, just downloaded that example model also but same problem persists. ---
**Author:** ![Tsolsi](https://avatars.discourse-cdn.com/v4/letter/t/a5b964/32.png) [@Tsolsi](https://forums.sketchup.com/u/Tsolsi)\ **Post date:** [March 24, 2023, 2:20pm UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/5 "2023-03-24T14:20:23Z")
![2023-03-25 (1)](https://global.discourse-cdn.com/sketchup/original/3X/a/e/aeedb37e434510abbe7860c68c43d3c086bf8228.png) I can see a box around something invisible with that yes. But the “snap to the point cloud” is a bit unclear for me since I have never been able to use the software before - this is my first attempt of trying to make it work. What would this box tell you? The point clouds do load in autodesk, twinmotion, blender etc. Cheers, Daniel ---
**Author:** ![mihai.s](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mihai.s/32/202022_2.png) [@mihai.s](https://forums.sketchup.com/u/mihai.s)\ **Post date:** [March 24, 2023, 2:48pm UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/6 "2023-03-24T14:48:22Z")
> [@Tsolsi](#): > > What would this box tell you? It’s a clipping box Maybe that box is in an area where there is no point cloud. ---
**Author:** ![Tsolsi](https://avatars.discourse-cdn.com/v4/letter/t/a5b964/32.png) [@Tsolsi](https://forums.sketchup.com/u/Tsolsi)\ **Post date:** [March 24, 2023, 2:49pm UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/7 "2023-03-24T14:49:43Z")
ah thanks, I meant more about the problem I’m facing, that the box is there but the content isn’t. 🙂 I was hoping that the symptom could provide more insight in the underlying cause and solution to it. ---
**Author:** ![mihai.s](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mihai.s/32/202022_2.png) [@mihai.s](https://forums.sketchup.com/u/mihai.s)\ **Post date:** [March 24, 2023, 2:54pm UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/8 "2023-03-24T14:54:57Z")
As I said, what settings do you really have? [https://global.discourse-cdn.com/sketchup/original/3X/a/a/aad46d34969e4b394ba0462e3d80b97cd14915af.mp4](https://global.discourse-cdn.com/sketchup/original/3X/a/a/aad46d34969e4b394ba0462e3d80b97cd14915af.mp4) ---
**Author:** ![Tsolsi](https://avatars.discourse-cdn.com/v4/letter/t/a5b964/32.png) [@Tsolsi](https://forums.sketchup.com/u/Tsolsi)\ **Post date:** [March 24, 2023, 3:16pm UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/9 "2023-03-24T15:16:49Z")
![2023-03-25 (3)](https://global.discourse-cdn.com/sketchup/original/3X/1/7/174131213e049906e7d214010d76a643e3826320.png) Basically the stock standard ones, I tried clicking them all and moving everything to see if anything would appear but nothing did. ---
**Author:** ![mihai.s](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mihai.s/32/202022_2.png) [@mihai.s](https://forums.sketchup.com/u/mihai.s)\ **Post date:** [March 24, 2023, 3:21pm UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/10 "2023-03-24T15:21:17Z")
> [@Tsolsi](#): > > Them I went on to try Trimble example scan essential files. What’s the name of the file are you trying to open? What extension? How many megabytes does it have? ---
**Author:** ![Tsolsi](https://avatars.discourse-cdn.com/v4/letter/t/a5b964/32.png) [@Tsolsi](https://forums.sketchup.com/u/Tsolsi)\ **Post date:** [March 24, 2023, 3:23pm UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/11 "2023-03-24T15:23:29Z")
I tried your Liberty\_Bell\_Dolores\_Park.rwp one and then some random other ones, all files have been between 75 and 150 megabytes. The files do open op undet but I would like to use scan essentials instead. ---
**Author:** ![mihai.s](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mihai.s/32/202022_2.png) [@mihai.s](https://forums.sketchup.com/u/mihai.s)\ **Post date:** [March 24, 2023, 3:46pm UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/12 "2023-03-24T15:46:38Z")
Do you have any hidden section in your model? [https://global.discourse-cdn.com/sketchup/original/3X/a/e/ae8dbcbf4b4d0ebc051f14e1e2490a2804671024.mp4](https://global.discourse-cdn.com/sketchup/original/3X/a/e/ae8dbcbf4b4d0ebc051f14e1e2490a2804671024.mp4) Maybe it’s not related, but how come you don’t have any style in the panel window? ---
**Author:** ![Tsolsi](https://avatars.discourse-cdn.com/v4/letter/t/a5b964/32.png) [@Tsolsi](https://forums.sketchup.com/u/Tsolsi)\ **Post date:** [March 24, 2023, 3:49pm UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/13 "2023-03-24T15:49:08Z")
Probably because there isn’t a model in the model, it’s just the example point cloud that I’m trying to open so there is nothing to style. I can select a style if I want. But no hidden section no, even when I turn on show hidden object or geometry, or even unhide all, nothing is there. ---
**Author:** ![mihai.s](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mihai.s/32/202022_2.png) [@mihai.s](https://forums.sketchup.com/u/mihai.s)\ **Post date:** [March 24, 2023, 4:10pm UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/14 "2023-03-24T16:10:31Z")
Have you tried shutting down and restarting your computer, then load again the .rwp file? > [@Tsolsi](#): > > Probably because there isn’t a model in the model I asked because even without any geometry in the model, at least one style appears in the panel. ---
**Author:** ![Tsolsi](https://avatars.discourse-cdn.com/v4/letter/t/a5b964/32.png) [@Tsolsi](https://forums.sketchup.com/u/Tsolsi)\ **Post date:** [March 25, 2023, 3:26am UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/15 "2023-03-25T03:26:12Z")
Yes I have tried that, I’ve also tried going down a couple of drivers for my GPU to the pro content creator edition and I’ve tried setting it to a style. I’ve tried sketchup 2022, 2023 and the problem still persists. It does all work fine on my lower end laptop but I need it to work on this beast of a pc. ---
**Author:** ![BananaSplit](https://avatars.discourse-cdn.com/v4/letter/b/a587f6/32.png) [@BananaSplit](https://forums.sketchup.com/u/BananaSplit)\ **Post date:** [March 27, 2023, 5:36pm UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/16 "2023-03-27T17:36:50Z")
I have exactly the same problem. Im running Windows emmulator in Parallels on a new MacBook Pro. ---
**Author:** ![BananaSplit](https://avatars.discourse-cdn.com/v4/letter/b/a587f6/32.png) [@BananaSplit](https://forums.sketchup.com/u/BananaSplit)\ **Post date:** [March 28, 2023, 9:43am UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/17 "2023-03-28T09:43:44Z")
Sorry me again. To clarify: Im running SketchupStudio Trial on a virtual PC in a trial of Parallels. All running, as I said, on a Mac Book Pro. This is a test to see how we can work form Point Cloud scans into Sketchup. ---
**Author:** ![Jacques](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/jacques/32/106843_2.png) [@Jacques](https://forums.sketchup.com/u/Jacques)\ **Post date:** [March 28, 2023, 10:49am UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/18 "2023-03-28T10:49:41Z")
Hey BananaSplit, this is not the same issue. Tsolsi told me he updated all the chipsets of his PC and that Scan Essentials is now working. Regarding your issue: we do not officially support Parallels. However Scan Essentials should run on BootCamp. Jacques ---
**Author:** ![BananaSplit](https://avatars.discourse-cdn.com/v4/letter/b/a587f6/32.png) [@BananaSplit](https://forums.sketchup.com/u/BananaSplit)\ **Post date:** [March 28, 2023, 11:13am UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/19 "2023-03-28T11:13:32Z")
Thanks Jaques - Ill try a Bootcamp trial. We have an old PC in the office, and the software is working fine, only on the Virtual PC it doesn’t. I note your comments re Tsolsi - However the description he gave is identical to mine - See screen shot. ![Screenshot 2023-03-28 at 12.03.58](https://global.discourse-cdn.com/sketchup/original/3X/8/e/8e298ae2ed7511e8982d43fdc7e87bafb1fc834c.png) ---
**Author:** ![matt15](https://avatars.discourse-cdn.com/v4/letter/m/eb9ed0/32.png) [@matt15](https://forums.sketchup.com/u/matt15)\ **Post date:** [June 1, 2023, 3:55am UTC](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728/20 "2023-06-01T03:55:53Z")
I am having the same issue as described in this thread. I have a Ryzen 7 5800X and an RX6600. My workmate is able to open and view point clouds, but i am not, even if he opens them first and checks that it loads and then saves it. When i try to open the file i see nothing. His system has an Nvidia mobile GPU. I wonder if AMD GPUs are not supported for scan essentials? [Next page](https://forums.sketchup.com/t/scan-essentials-not-working-point-cloud-invisible/224728.md?page=2)