# Renew Sketchup License notification? **URL:** \ **Category:** SketchUp\ **Tags:** sketchup\ **Created:** [October 3, 2022, 8:31pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449 "2022-10-03T20:31:12Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Velina](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/velina/32/53476_2.png) [@Velina](https://forums.sketchup.com/u/Velina)\ **Post date:** [October 3, 2022, 8:31pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/1 "2022-10-03T20:31:12Z")
I get this pop up notification when I open SketchUp now. Just started happening this morning. I’ve contacted my Trimble account manager and she doesn’t know how to answer my question I guess. My question to her was, “Why am I getting this message and do I need to do anything about it?” We have a subscription that doesn’t renew until March of 2023. I just want to make sure that I don’t lose anything after this expiration date it is giving me. Especially all my extensions. ![image](https://global.discourse-cdn.com/sketchup/original/3X/e/8/e8e8f1f7ddacdc7ef6f8cb6fe587ac00409007a8.png) ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 3, 2022, 8:36pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/2 "2022-10-03T20:36:42Z")
What do you see if you go to [connect.trimble.com](http://connect.trimble.com) and look at your products? ![Screenshot - 10_3_2022 , 3_35_50 PM](https://global.discourse-cdn.com/sketchup/original/3X/4/2/42885dae2bbd0b34c0a9fcc63d510ecb77e4afe4.png) ---
**Author:** ![Velina](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/velina/32/53476_2.png) [@Velina](https://forums.sketchup.com/u/Velina)\ **Post date:** [October 3, 2022, 8:46pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/3 "2022-10-03T20:46:25Z")
It says I’m an Active User for SketchUp Pro. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 3, 2022, 8:47pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/4 "2022-10-03T20:47:08Z")
What does it say about the expiration date? I showed mine in the previous post. ---
**Author:** ![Velina](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/velina/32/53476_2.png) [@Velina](https://forums.sketchup.com/u/Velina)\ **Post date:** [October 3, 2022, 8:48pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/5 "2022-10-03T20:48:43Z")
![image](https://global.discourse-cdn.com/sketchup/original/3X/3/1/313af227580ad90290c5090b2672cb31f99de813.png) ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 3, 2022, 8:50pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/6 "2022-10-03T20:50:39Z")
Make sure SketchUp was installed correctly. Find the downloaded installer, right click on it, choose Run as administrator, and when prompted, choose Repair. Are you still using SU2021 as indicated in your profile? ---
**Author:** ![Velina](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/velina/32/53476_2.png) [@Velina](https://forums.sketchup.com/u/Velina)\ **Post date:** [October 3, 2022, 8:53pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/7 "2022-10-03T20:53:28Z")
No, we’re using Pro 2022. Does it matter that I am using SU in the US for the first time since last Thursday when I was in Vancouver for the SU convention? I did sign out and sign back in though this morning and still had this message pop up. I’ll update my profile in the meantime. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 3, 2022, 8:56pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/8 "2022-10-03T20:56:06Z")
It shouldn’t matter where you’re using it. Try repairing the installation as I suggested. ---
**Author:** ![Velina](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/velina/32/53476_2.png) [@Velina](https://forums.sketchup.com/u/Velina)\ **Post date:** [October 3, 2022, 9:02pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/9 "2022-10-03T21:02:54Z")
Working on it. (Queue Jeopardy music). The repair went quickly, now just waiting for my model to open. It’s getting slower and slower lately. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 3, 2022, 9:05pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/10 "2022-10-03T21:05:28Z")
> [@Velina](#): > > It’s getting slower and slower lately. Probably needs a good purge. ---
**Author:** ![Velina](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/velina/32/53476_2.png) [@Velina](https://forums.sketchup.com/u/Velina)\ **Post date:** [October 3, 2022, 9:06pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/11 "2022-10-03T21:06:55Z")
It’s only 9636kb. Anyway, that worked. You always have the answer! Thanks DaveR!!! ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 3, 2022, 9:21pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/12 "2022-10-03T21:21:04Z")
> [@Velina](#): > > Anyway, that worked. What worked? Repairing the installation or purging your file? ---
**Author:** ![Velina](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/velina/32/53476_2.png) [@Velina](https://forums.sketchup.com/u/Velina)\ **Post date:** [October 3, 2022, 9:33pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/13 "2022-10-03T21:33:23Z")
Repairing the installation worked. I marked it as the solution earlier in the thread. ---
**Author:** ![Velina](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/velina/32/53476_2.png) [@Velina](https://forums.sketchup.com/u/Velina)\ **Post date:** [October 4, 2022, 3:49pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/14 "2022-10-04T15:49:17Z")
Hi again, Today I opened layout and this happened. Shouldn’ve the repair from yesterday fixed this as well? ![image](https://global.discourse-cdn.com/sketchup/original/3X/2/5/255f043e1b790f7084db37033dba38d08e27f499.png) ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 4, 2022, 3:50pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/15 "2022-10-04T15:50:09Z")
You’d think so but maybe not. Now that you’ve opened LO, quit and repeat the steps from yesterday. ---
**Author:** ![Velina](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/velina/32/53476_2.png) [@Velina](https://forums.sketchup.com/u/Velina)\ **Post date:** [October 4, 2022, 3:55pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/16 "2022-10-04T15:55:51Z")
🙂 That worked again. Thank you! ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [October 4, 2022, 3:58pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/17 "2022-10-04T15:58:26Z")
Try to sign out, and back in via the help menu. ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [October 4, 2022, 4:05pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/18 "2022-10-04T16:05:23Z")
Could you try to open StyleBuilder and check what it says as expire date? ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [October 5, 2022, 4:09am UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/19 "2022-10-05T04:09:40Z")
Did you add a classic (temporay) 3DBC livense last week? You can ignore it, or remove it in the classis tab in the welcome screen. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/70101_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [October 5, 2022, 3:06pm UTC](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449/20 "2022-10-05T15:06:26Z")
This could be it. That temp license expires in two days, if you have a Pro subscription you could go ahead and remove the classic license. [Next page](https://forums.sketchup.com/t/renew-sketchup-license-notification/209449.md?page=2)