# Render(in) does not work

**URL:** <https://forums.sketchup.com/t/render-in-does-not-work/130895>\
**Category:** Extensions\
**Tags:** render\
**Created:** [July 13, 2020, 12:52pm UTC](https://forums.sketchup.com/t/render-in-does-not-work/130895 "2020-07-13T12:52:10Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![DonSurton](https://avatars.discourse-cdn.com/v4/letter/d/87869e/32.png) [@DonSurton](https://forums.sketchup.com/u/DonSurton)\
**Post date:** [July 13, 2020, 12:52pm UTC](https://forums.sketchup.com/t/render-in-does-not-work/130895/1 "2020-07-13T12:52:10Z")

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Hi There, Iam having trouble opening Renderin in Sketchup. I dl. a trail version, and activated it with the extension-manager. Now when I open the plugin it is asking for a serialnr. Witch you should not need.  
I looked on there side for installation and I should open Prefrences in SkP and choose Extension in the dialog. But I don’t have that in the Dialog. I could go for Applications, but that doest work (how to remove that link btw) Hope anybody knows what to do? Thanks. Greetings Dion

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**Author:** ![presence-architecture](https://avatars.discourse-cdn.com/v4/letter/p/9d8465/32.png) [@presence-architecture](https://forums.sketchup.com/u/presence-architecture)\
**Post date:** [July 13, 2020, 2:21pm UTC](https://forums.sketchup.com/t/render-in-does-not-work/130895/2 "2020-07-13T14:21:56Z")

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you have to contact the support service on [renderin.com](http://renderin.com)

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**Author:** ![DonSurton](https://avatars.discourse-cdn.com/v4/letter/d/87869e/32.png) [@DonSurton](https://forums.sketchup.com/u/DonSurton)\
**Post date:** [August 1, 2020, 11:01pm UTC](https://forums.sketchup.com/t/render-in-does-not-work/130895/3 "2020-08-01T23:01:19Z")

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thanks. Solved.