I recently obtained a new Dell Inspiron 17 (5749) laptop computer as a replacement for an older Dell Precision M6600 mobile workstation. The Inspiron specs are:
Intel HD Graphics 5500 and an nVidia GeForce 840M integrated display adapter setup, running SU 2015 64-bit on Windows 8.1.
Processor: Intel Core i7-5500U CPU @ 2.40 GHz
Installed RAM: 8 GB
System Type: 64-bit OS, x64-based processor
(I’m aware of the issues surrounding the Intel 5500 and have already posted about this as well as submitted a request to SU tech support.)
I just opened the box containing the Inspiron one day ago and immediately performed a fresh download of SU 2015 which was installed immediately.
I have been unsuccessful in getting SU 2015 to open with the various toolbars in the locations where I position them. I have attempted to correct this 7 times and decided to contact SU about this rather than to continue a futile effort.
A few other items of note related to this:
- All of the many plugin extensions that were used with SU 2015 on my older Dell Precision machine have now been removed from the Inspiron.
- None of the addon extensions have been reinstalled. The only toolbars currently associated with the software now are the native SU tools.
- Of special note: I have only purchased two plugins previously through the Extension Warehouse, Dibac and Profile Builder 2 (both now removed). When I attempted to load PB2 onto the new Inspiron, I received a dialog box message indicating that “Profile Builder 2 is not licensed”. This statement is not true because the extension was paid for, but I am not able to install it on the Inspiron for some reason.
- I removed SU 2015 from the computer and performed a new reinstall from the exe file downloaded from the SketchUp website resulting in the same conditions as already described.
The loss of time and the inconvenience is frustrating. It seems reasonable to expect that the software and any extensions should be seamlessly removed from one computer and applied to another. Is there anything that can be done to fix this?