Hi there, I’ve had to reformat my pc lately and need to download and install the sketchup pro i bought last year. Please advise, all I’ve seen when entering what i think is my licence # is ‘buy pro’ or ‘purchase yearly support’
Maybe your license is already in use by the SketchUp install you had before reformatting. In such case SketchUp’s support should be able to help you realize the license so it can be used again. However I would expect a clear message saying the license is in use in such a case.
Go directly to:
Rightclick on the installer file and choose:
‘Run as Administrator’
The license is attached to the network adapter’s Mac adress, which is usually on the motherboard, unless you have replaced that, the servers should recognize the pc