# Purchased 20 pro licenses, but can only assign 18

**URL:** <https://forums.sketchup.com/t/purchased-20-pro-licenses-but-can-only-assign-18/344573>\
**Category:** Technical Problems\
**Tags:** licensing\
**Created:** [February 10, 2026, 4:53pm UTC](https://forums.sketchup.com/t/purchased-20-pro-licenses-but-can-only-assign-18/344573 "2026-02-10T16:53:00Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Tahota](https://avatars.discourse-cdn.com/v4/letter/t/73ab20/32.png) [@Tahota](https://forums.sketchup.com/u/Tahota)\
**Post date:** [February 10, 2026, 4:53pm UTC](https://forums.sketchup.com/t/purchased-20-pro-licenses-but-can-only-assign-18/344573/1 "2026-02-10T16:53:00Z")

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I’ve assigned 18 licenses (shows 18 assigned in header/title), but when I try to add another user, it says I have 0 of 20 licenses available (in popup) and will not let me add the remaining two users. FYI, I have one license assigned to me, the administrator that shows as part of the 18.

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**Author:** ![TIG](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/tig/32/198_2.png) [@TIG](https://forums.sketchup.com/u/TIG)\
**Post date:** [February 11, 2026, 6:21pm UTC](https://forums.sketchup.com/t/purchased-20-pro-licenses-but-can-only-assign-18/344573/2 "2026-02-11T18:21:39Z")

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Perhaps @colin can help you…

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**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\
**Post date:** [February 11, 2026, 7:19pm UTC](https://forums.sketchup.com/t/purchased-20-pro-licenses-but-can-only-assign-18/344573/3 "2026-02-11T19:19:25Z")

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Or @Elmtec-Adam perhaps?

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**Author:** ![Elmtec-Adam](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/elmtec-adam/32/120483_2.png) [@Elmtec-Adam](https://forums.sketchup.com/u/Elmtec-Adam)\
**Post date:** [February 11, 2026, 8:54pm UTC](https://forums.sketchup.com/t/purchased-20-pro-licenses-but-can-only-assign-18/344573/4 "2026-02-11T20:54:54Z")

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That’s a job for support as I can only really assist our own customers.

Probably some “deleted” users / SSO anomaly or something similar that needs to be put right.

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**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\
**Post date:** [August 15, 2026, 4:53pm UTC](https://forums.sketchup.com/t/purchased-20-pro-licenses-but-can-only-assign-18/344573/5 "2026-08-15T16:53:34Z")

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