# Profile Builder Pro Issue

**URL:** <https://forums.sketchup.com/t/profile-builder-pro-issue/28230>\
**Category:** Extension Warehouse\
**Created:** [July 22, 2016, 9:24pm UTC](https://forums.sketchup.com/t/profile-builder-pro-issue/28230 "2016-07-22T21:24:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![paul101](https://avatars.discourse-cdn.com/v4/letter/p/0ea827/32.png) [@paul101](https://forums.sketchup.com/u/paul101)\
**Post date:** [July 22, 2016, 9:24pm UTC](https://forums.sketchup.com/t/profile-builder-pro-issue/28230/1 "2016-07-22T21:24:33Z")

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bough this extension Profile Builder Pro. Transaction went success but the issue is I didnt get the extension and I couldn’t find it. Anyone ever have this issue and can someone tell what to do. I already brought this up  
developers support and customer support but haven’t got any answer.

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**Author:** ![yogesh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/yogesh/32/11434_2.png) [@yogesh](https://forums.sketchup.com/u/yogesh)\
**Post date:** [July 22, 2016, 9:40pm UTC](https://forums.sketchup.com/t/profile-builder-pro-issue/28230/2 "2016-07-22T21:40:28Z")

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@paul101 , please PM me your extension warehouse login and I will be happy to take a look

Yogesh

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**Author:** ![paul101](https://avatars.discourse-cdn.com/v4/letter/p/0ea827/32.png) [@paul101](https://forums.sketchup.com/u/paul101)\
**Post date:** [July 23, 2016, 1:49am UTC](https://forums.sketchup.com/t/profile-builder-pro-issue/28230/3 "2016-07-23T01:49:22Z")

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Hi there  
Thank you but im not sure if I want to give you my extension warehouse login but if you have that answer just let me know.  
thanks