# \[Profile Builder\] - I can't use

**URL:** <https://forums.sketchup.com/t/profile-builder-i-cant-use/40984>\
**Category:** Extensions\
**Tags:** sketchup, installation, profile, profile\_builder\
**Created:** [March 14, 2017, 2:22pm UTC](https://forums.sketchup.com/t/profile-builder-i-cant-use/40984 "2017-03-14T14:22:00Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![golfnp21](https://avatars.discourse-cdn.com/v4/letter/g/a5b964/32.png) [@golfnp21](https://forums.sketchup.com/u/golfnp21)\
**Post date:** [March 14, 2017, 2:22pm UTC](https://forums.sketchup.com/t/profile-builder-i-cant-use/40984/1 "2017-03-14T14:22:00Z")

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The profile builder can’t use. Because my computer was infected by a virus. So I went to install the new program without removing the License Key first. The extension can’t use when reinstall .

 ![](https://global.discourse-cdn.com/sketchup/original/3X/b/4/b45ea6648184b9b3ae6ae5444214244092be8ba8.jpg)

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**Author:** ![Whaat](https://avatars.discourse-cdn.com/v4/letter/w/b4bc9f/32.png) [@Whaat](https://forums.sketchup.com/u/Whaat)\
**Post date:** [March 15, 2017, 5:32pm UTC](https://forums.sketchup.com/t/profile-builder-i-cant-use/40984/2 "2017-03-15T17:32:05Z")

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Hello,

I think it would be best for you to uninstall PB2 and then re-install. You might have some old files in there that are messing up the signature.

• Go to C:\Users\USERNAME\AppData\Roaming\SketchUp\SketchUp 2017\SketchUp\Plugins  
• Delete the file DM\_ProfileBuilder2.rb AND the folder DM\_ ProfileBuilder2.  
• Restart SketchUp  
• Re-install version 2.1.5

Let me know if that works.  
Dale

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**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\
**Post date:** [June 14, 2017, 6:30am UTC](https://forums.sketchup.com/t/profile-builder-i-cant-use/40984/3 "2017-06-14T06:30:35Z")

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Closed on June 14, 2017, 6:30am UTC

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