# Profile Builder 2 won't load in 2019

**URL:** <https://forums.sketchup.com/t/profile-builder-2-wont-load-in-2019/87470>\
**Category:** Pro\
**Created:** [February 7, 2019, 7:24pm UTC](https://forums.sketchup.com/t/profile-builder-2-wont-load-in-2019/87470 "2019-02-07T19:24:23Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![cnca](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@cnca](https://forums.sketchup.com/u/cnca)\
**Post date:** [February 7, 2019, 7:24pm UTC](https://forums.sketchup.com/t/profile-builder-2-wont-load-in-2019/87470/1 "2019-02-07T19:24:23Z")

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I have installed SketchUp 2019 and reloaded my extensions. Profile Builder 2, for which I paid, loads as a trial copy only. Anyone know how to correct that?

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [February 7, 2019, 7:27pm UTC](https://forums.sketchup.com/t/profile-builder-2-wont-load-in-2019/87470/2 "2019-02-07T19:27:42Z")

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Did you install the license for PB2?

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**Author:** ![cnca](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@cnca](https://forums.sketchup.com/u/cnca)\
**Post date:** [February 7, 2019, 7:29pm UTC](https://forums.sketchup.com/t/profile-builder-2-wont-load-in-2019/87470/3 "2019-02-07T19:29:32Z")

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It turns out that it was PB 3 that I was looking for. I retrieved and loaded it from the download folder using Extension Manager.

Tx for responding.

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [February 7, 2019, 7:30pm UTC](https://forums.sketchup.com/t/profile-builder-2-wont-load-in-2019/87470/4 "2019-02-07T19:30:56Z")

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Make sure have the latest release of PB3 downloaded and installed.

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**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\
**Post date:** [February 9, 2019, 11:48am UTC](https://forums.sketchup.com/t/profile-builder-2-wont-load-in-2019/87470/5 "2019-02-09T11:48:55Z")

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You need to be logged in with the account you had at the moment of purchase.  
This can be another account than the one your license is attached.

Merging accounts:

[Can I merge multiple accounts?](https://forums.sketchup.com/t/can-i-merge-multiple-accounts/87203)

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**Author:** ![maxB](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/maxb/32/8212_2.png) [@maxB](https://forums.sketchup.com/u/maxB)\
**Post date:** [February 9, 2019, 12:12pm UTC](https://forums.sketchup.com/t/profile-builder-2-wont-load-in-2019/87470/6 "2019-02-09T12:12:06Z")

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Dale Martens recently send An email with instructions how to enable pb2 in 19. Better contact them to resolve this issue.  
Edit: in case someone needs a fix for pb2