# Problems with Trimble connect - unavailable **URL:** \ **Category:** Trimble Connect\ **Created:** [January 27, 2025, 7:33pm UTC](https://forums.sketchup.com/t/problems-with-trimble-connect-unavailable/310974 "2025-01-27T19:33:28Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![JimL](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@JimL](https://forums.sketchup.com/u/JimL)\ **Post date:** [January 27, 2025, 7:33pm UTC](https://forums.sketchup.com/t/problems-with-trimble-connect-unavailable/310974/1 "2025-01-27T19:33:28Z")
Anyone else seeing issues accessing Trimble connect? The Trimble status page shows all green but when I try and connect, I get a blank page that keeps loading. When I try and open a project from Trimble connect, within SketchUp I get a blank box. I’m also seeing very slow load times from links I share with clients. I’m on a 5Gig fiber connection Up/down connection and it takes up to 4-5 minutes in some cases to load a 4Meg file. In other cases it never loads. Same for my clients around the US (I’m based in FL). I’ve been seeing this for the past 3-4 weeks. When I try and open a file from Trimble connect: ![SketchUp 2025-01-27 13.59.38.png 2025-01-27 14.31.](https://global.discourse-cdn.com/sketchup/original/3X/e/a/eac6b13cc980a00e53a6eb67a59b8fddcd784341.png) ---
**Author:** ![JimL](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@JimL](https://forums.sketchup.com/u/JimL)\ **Post date:** [January 27, 2025, 7:38pm UTC](https://forums.sketchup.com/t/problems-with-trimble-connect-unavailable/310974/2 "2025-01-27T19:38:18Z")
Update: was finally able to load Trimble connect from within sketchup. Not sure if this will last but wanted to give an update. My team members up North still say the web links are loading very slow if at all. For the most part everyone is using EDGE and I’ve had them clear their cache and cookies. still very slow to load. ---
**Author:** ![ateliernab](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ateliernab/32/198399_2.png) [@ateliernab](https://forums.sketchup.com/u/ateliernab)\ **Post date:** [January 27, 2025, 11:45pm UTC](https://forums.sketchup.com/t/problems-with-trimble-connect-unavailable/310974/3 "2025-01-27T23:45:35Z")
well the Public APIs (europe) have had a degraded performance for the last couple of days. > **[Trimble status page](https://status.connect.trimble.com/)** > > Trimble service status page are you in europe ? ---
**Author:** ![JimL](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@JimL](https://forums.sketchup.com/u/JimL)\ **Post date:** [January 29, 2025, 5:36pm UTC](https://forums.sketchup.com/t/problems-with-trimble-connect-unavailable/310974/4 "2025-01-29T17:36:20Z")
Thanks Ateliernab, I’m in the US. I’m getting the same issue again this afternoon, when trying to save my project back to Trimble connect, after I just opened it from Trimble connect. Now the error says folder unavailable. However, I can open “Trimble connect” from the file menu, File-\> Trimble connect -\>Launch Trible connect ![SketchUp 2025-01-29 12.20.28](https://global.discourse-cdn.com/sketchup/original/3X/c/a/caadd0e3436d0249a3b7605f9ca5a216759e5d3c.png) Also getting the little cloud icon with a blue line saying no connection. Trimble connect status shows all is good… ![status](https://global.discourse-cdn.com/sketchup/original/3X/b/3/b33b710d0c78fef84b0bbd1766a7c089350cbd77.png) all services show green for the last day or so… Windows 11 Pro AMD AI 9HX processor 64Gigs of Ram 2T drive with 1.5T free space Internet connection Fiber 5G up and down Reached out to support via the online “contact us” portal but that took a day for them to ask for a screen shot. Replied with my “screen shot” this am and now 4 hours later nothing. I can’t keep waiting around for a reply to these issues. Can someone from Trimble/SketchUp team let me know what is going on, do you know there is an issue and when it will be fixed? Who knows maybe its on my side but all my trouble shooting points to Trimble/SketchUP Am I out of place for questioning why there is no realtime support for issues with the software/infrastructure? I should be able to call into support and find out if they even know something is wrong. PS When calling they give you an option to press “3” for Tech support but then say that is not in service anymore. ---
**Author:** ![ateliernab](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ateliernab/32/198399_2.png) [@ateliernab](https://forums.sketchup.com/u/ateliernab)\ **Post date:** [January 29, 2025, 6:01pm UTC](https://forums.sketchup.com/t/problems-with-trimble-connect-unavailable/310974/5 "2025-01-29T18:01:12Z")
Hmm. I bet right now you wish you were in europe and impacted by the issue 😉 @MikeWayzovski knows a lot about Trimble Connect, maybe he has an idea of what’s going on ? are you by any chance behind an agressive firewall or vpn ? many have had issues with vpn while connecting to various sketchup elements. ---
**Author:** ![JimL](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@JimL](https://forums.sketchup.com/u/JimL)\ **Post date:** [January 29, 2025, 8:00pm UTC](https://forums.sketchup.com/t/problems-with-trimble-connect-unavailable/310974/6 "2025-01-29T20:00:24Z")
No VPN or firewall outside of my router. I think I got it working but not sure what the issue was. Downloaded the project form Trimble. Made some edits then tried to resave and no luck. Error as shown above. Saved locally, tried to upload same error. Saved locally, changed file name and then reuploaded and it works and was able to save and share via Trimble. Still slow for others to access shared files via Trimble but at least I can save my work so my clients can view them. ---
**Author:** ![JimL](https://avatars.discourse-cdn.com/v4/letter/j/779978/32.png) [@JimL](https://forums.sketchup.com/u/JimL)\ **Post date:** [January 29, 2025, 8:17pm UTC](https://forums.sketchup.com/t/problems-with-trimble-connect-unavailable/310974/7 "2025-01-29T20:17:01Z")
Another update. Seems when I try and resave something with the same file name it wont let me and I get that “Folder unavailable” error as shown above. Renaming and reuploading works. ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [January 29, 2025, 10:54pm UTC](https://forums.sketchup.com/t/problems-with-trimble-connect-unavailable/310974/8 "2025-01-29T22:54:24Z")
Check [connect.trimble.com](http://connect.trimble.com) in a browser, sign in, choose the right project and check the activities, maybe something can be deduced: ![image](https://global.discourse-cdn.com/sketchup/original/3X/1/a/1ad421d009a0899c79b585c56ddd7099b9d12ffe.png) ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [January 27, 2026, 7:33pm UTC](https://forums.sketchup.com/t/problems-with-trimble-connect-unavailable/310974/9 "2026-01-27T19:33:29Z")
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