Problems with sign in every time, very frustrated

Technical Problems
1

I paid the professional version and just felt the product got worse each year. Now I can’t even sign in each time, it shows :“You have exceeded your allowed activations
To continue, please sign out of another instance of SketchUp, or use the link below to sign out of all versions you have authorized in the past. Then, click the profile icon above to sign out and try again” But there is no link below, and I didn’t have another sketch up open.
I even search the grok and delete some data, still not working. Contact the tech support, just sent me a video to watch. All the effort is on sales and no service at all. No human will help you solve any problems, all they do is charge your fee. Terrible services, I am ready to switch to other program soon.

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2

Are you still using SketchUp 2021 as your profile indicates?

3

Of course not, 2025 version

4

What do you mean, “of course not”? Your profile says you are using SketchUp 2021 and there’s nothing else to indicate differently.

Please correct your forum profile.

Did you install SketchUp 2025 correctly? That requires that you right click on the downloaded installer and select Run as administrator. Without that Windows may not grant write permissions for the file that stores your sign in information. Try repairing the installation of SketchUp. Close it, find the downloaded installer in your Downloads folder. Right click on it, choose Run as administrator, and then Repair.

5

This is in the welcome screen, NOT in the browser.

6

I believe I reported an issue when the system text scaling is excessive that the “manage activations” link is covered by other interface text.

Regardless, you will need to go to the Trimble Account Portal and deauthorize all sign ins for SketchUp so that you can log in again.

  1. Log into the account management site
  2. Choose a user in the left column
  3. Expand the “View included applications” link
  4. On the “SketchUp Pro” card, click the Manage Devices link
  5. A Confirm Deauthorization box will popup …
  6. click the blue Deauthorize All button
  7. click the blue Done button on the Success! box
  8. Sign out of the Account Management interface via the avatar menu at top-right

Back in SketchUp, open it and sign out, close it.
Then open SketchUp again and sign in.

7

This last step is not necessarily, the sign out in the application is! Once signed out of the application (=device) one should sign back in again to fetch the needed assignment for activating that application/device.
(Each version of SketchUp is seen as one device)

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I think you mean “neccessary” Jack. I would never stay signed into an account portal and just leave the site. But, then I’m “funny that way”.

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9

Well, the ems4 generation of the Trimble ID sign in is supposed to be ‘convenient’ in that it remembers who you are when accessing other Trimble sites, such as ProjectSight, Trimble Connect, Early Access, etc. etc.
But it’s a choice, of course…
Browsers privacy settings ( automatically sign out when leaving the page) come in play when user’s are wondering why they always have to fill in credentials.
Basically, it all comes down to ‘Who is trying to access what’

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10

As I understand it, the new management page does not yet have the deauthorizing option the old page has. It is due to get it some day soon, but I’m not sure exactly when.

For now, if you can see the options in the old page, that Dan gave, that should work. Or open every version of SketchUp you have, that is 2019 or later, and make sure you are signed out. Then sign in on the version you need to use.

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