# Problems with accessing

**URL:** <https://forums.sketchup.com/t/problems-with-accessing/351718>\
**Category:** SketchUp for iPad\
**Created:** [November 12, 2026, 12:16pm UTC](https://forums.sketchup.com/t/problems-with-accessing/351718 "2026-11-12T12:16:10Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Rhys1](https://avatars.discourse-cdn.com/v4/letter/r/7ab992/32.png) [@Rhys1](https://forums.sketchup.com/u/Rhys1)\
**Post date:** [November 12, 2026, 12:16pm UTC](https://forums.sketchup.com/t/problems-with-accessing/351718/1 "2026-11-12T12:16:10Z")

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I’m having problems accessing my account at the moment. I’ve signed up with a new email as my old email which I previously had connected to another account is no longer accessible. I don’t think I ever deleted this account but unsure how to do so. Anyway when I’ve signed up with my new email and upgraded to sketchup Go (monthly) subscription, if I click create new it takes me back to the upgrade page, however if I click to upgrade to Go it tells me I have already subscribed and it just keeps doing this repeatedly. I need access to my account today for work! Can someone help please!!! This is so stressful!

 ![IMG_0322](https://global.discourse-cdn.com/sketchup/original/4X/3/e/8/3e876fb8a47ccead27122f1dc86e1fa891fa82c5.jpeg)