Problem saving a template in Layout

[jimshipsky]

I’ve created a title block and would like to save it as a template. I followed these instructions:
Select File > Save As Template. The Save As Template dialog box appears.
In the Template Name box, give your template a name.
In the Template Folder area, navigate to the folder where you want to save your template.
Click the OK button. When you create a new LayOut document by selecting File > New, you can find your template by clicking My Templates on the New tab of the Getting Started dialog box (unless you selected a different folder in Step 3).
But when create a new file in Layout, and select My Templates, it’s not there.
I must be doing something wrong?
Thanks.

[DaveR]

Did you choose My Templates as the location to save the template?

What version of SketchUp/LayOut. What operating system? What graphics card. Your profile is blank.

[jimshipsky]

Yes, I chose My Templates.
SU 2017.
Windows 7 Ultimate
don’t know how to identify my graphics card

[DaveR]

When you installed SketchUp, did you use Run as administrator after right clicking on the installer? You must do that for a proper installation of SketchUp.

As for your graphics card, see this:

[Howto] Where to find Hardware Graphics Info for your SketchUp forum profile (wiki)

Where to find Hardware Graphics Info for your SketchUp forum profile. Graphics Card Information for Apple Mac: A. Open the Apple menu from the menu bar. B. Choose “About this Mac”. C. Drag select the info shown after “Graphics”, and use ⌘C to copy. D. Switch back to your browser. E. Then use ⌘V to paste into the Graphics Card field of your forum Profile. It should look something like: “ATI Radeon HD 2600 Pro 256 MB” F. Repeat, for the Operating System version. ie: “OSX 1…

[jimshipsky]

Intel(R) HD Graphics 3000
Don;t recall if I chose “Run as administrator”'I’ll re-install and choose that option.
I have successfully saved LO templates previously, maybe on my previous version of SU

[DaveR]

Choose the Repair option after clicking Run as administrator.

@jimshipsky

HD Graphics 3000

Is that the only graphics card in your computer? If so, you are likely to experience other issues with SketchUp and LayOut. See:

Selection Tool process is slow, unbearably slow

@chiques, you have a few things working against your effort to use SU17. Windows 10: I take it you understand some of issues related to some unfortunate updates for that OS given that you posted in this thread. Intel HD Graphics 3000: If this is your only graphics option with your computer, it’s probably the source of your SU17 issues. SU17 now requires OpenGL 3.0 and hardware acceleration. There’s no more option to allow the CPU to do the rendering when running on computers with OpenGL def…

Was on 2015 , updated to 2017 and now very laggy

Intel HD3000 Graphics are beyond End of Life (ie, Unsupported) for over a year now: The latest graphics drivers avilable, are for Windows 7 / 8.1: Computers with Intel iCore 2nd generation APUs with HD2000 or HD3000 Integrated GPUs have NEVER supported Windows 10, and should not have been upgraded. (Even support for 3rd generation iCore Processors with HD2500 and HD4000 graphics are problematic under Windows 10, and I myself have decided not even to upgrade any of our 4th generation machine…

And other posts regarding that graphics card.

[jimshipsky]

I believe that is the only graphics card.
At least it’s the only one that showed up on the diagnostic tool.
I just downloaded a fresh version of SU 2017.
I did not have an option to “Run as Administrator”.
And I don’t know if I just downloaded a 30-day trial version.

I’m not aware of any other issues, but maybe I’ve come to see them as normal.

Are there posts about buying and installing a new graphics card in a laptop?

[DaveR]

@jimshipsky

I did not have an option to “Run as Administrator”

Did you right click on the installer file?

@jimshipsky

I’m not aware of any other issues, but maybe I’ve come to see them as normal.

Maybe that’s good or maybe they haven’t reared their ugly heads yet.

@jimshipsky

Are there posts about buying and installing a new graphics card in a laptop?

You can do a search. Many laptops aren’t set up to allow replacement of the graphics card. You might Google replacing the graphics card in the computer model you have.

[jimshipsky]

Maybe I’m doing something wrong in this process:

1. I recently created a title block for a drawing, placing it in the ‘On Every Page’ layer, then completed the drawing and saved the drawing.
2. I selected the title block, edit, copy.
3. I opened a new file, selecting a default template for paper–Letter landscape.
4. I pasted in the title block.
5. I selected 'Save as template", named it, selected My Templates, clicked on OK.
6. Opened a new file, selected My Templates, and it wasn’t there.

[jimshipsky]

@DaveR

Did you right click on the installer file?

No, had no idea I should have.
I’m going to assume that downloading a new version is actually only updating my current one.

[DaveR]

Are we starting over here?

I don’t see anything wrong with the steps you used for saving the template. It works for me that way. That’s why I suspect incorrect installation.

Downloading a new copy of the installer will ensure you have the most recent version. After it is downloaded, right click on the installer and choose Run as administrator. Then choose the Repair option if presented with the option.

[jimshipsky]

OK,I chose the repair option.
Tried yet again to Save as Template.
Failed yet again.
It puzzles me that this process worked previously and now it doesn’t (as I wrote, I have successfully saved as My Template in the past.)

[DaveR]

What name did you use for the template? You didn’t use any illegal characters, did you?

Can you open a blank template, draw a rectangle on it and save it as a template?

Try rebooting the computer and give it another go.

[jimshipsky]

@DaveR

What name did you use for the template? You didn’t use any illegal characters, did you?

Can you open a blank template, draw a rectangle on it and save it as a template?

Try rebooting the computer and give it another go.

I named it JSA11x8.5
I’ll try both.

[DaveR]

Try leaving out the . in the file name.

[jimshipsky]

@jimshipsky

Can you open a blank template, draw a rectangle on it and save it as a template?

That worked!
Maybe x or . is illegal?

[DaveR]

x should be fine but the . is problematic.

[jimshipsky]

Thank you for solving this!
Would be a drag to have to create that title block anew each time.
One final Q: how can I delete the test templates from My Templates?
I tried right-clicking on them but got nothing.

[jimshipsky]

Found a 2014 post by Tig that explained how to delete templates.