# Pro 2021 won't sign in since January update to Trimble sign-in protocols

**URL:** <https://forums.sketchup.com/t/pro-2021-wont-sign-in-since-january-update-to-trimble-sign-in-protocols/189748>\
**Category:** SketchUp\
**Created:** [February 13, 2022, 6:50pm UTC](https://forums.sketchup.com/t/pro-2021-wont-sign-in-since-january-update-to-trimble-sign-in-protocols/189748 "2022-02-13T18:50:11Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Tonkawa](https://avatars.discourse-cdn.com/v4/letter/t/85f322/32.png) [@Tonkawa](https://forums.sketchup.com/u/Tonkawa)\
**Post date:** [February 13, 2022, 6:50pm UTC](https://forums.sketchup.com/t/pro-2021-wont-sign-in-since-january-update-to-trimble-sign-in-protocols/189748/1 "2022-02-13T18:50:11Z")

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I have a paid up annual subscription for Pro 2021.  
When I open Pro, I click “Sign In”  
I am presented a Trimble Identity page but there is no place to enter my credentials.  
Research indicates an Identity page with no place for credentials means the software needs to be updated.  
Problem is with subscription based products, you have to sign in to update.  
Pro 2021 worked just fine prior to the “update” from Trimble for their sign-in protocols.  
Any assistance will be greatly appreciated.

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**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\
**Post date:** [February 13, 2022, 7:02pm UTC](https://forums.sketchup.com/t/pro-2021-wont-sign-in-since-january-update-to-trimble-sign-in-protocols/189748/2 "2022-02-13T19:02:08Z")

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Try to go to [myaccount.trimble.com](http://myaccount.trimble.com) and see if that’s different.

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**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\
**Post date:** [February 13, 2022, 11:30pm UTC](https://forums.sketchup.com/t/pro-2021-wont-sign-in-since-january-update-to-trimble-sign-in-protocols/189748/3 "2022-02-13T23:30:36Z")

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> [@Tonkawa](#):
>
> Research indicates an Identity page with no place for credentials means the software needs to be updated.

Where did you get this knowledge from?

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**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\
**Post date:** [August 16, 2022, 7:31am UTC](https://forums.sketchup.com/t/pro-2021-wont-sign-in-since-january-update-to-trimble-sign-in-protocols/189748/4 "2022-08-16T07:31:33Z")

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