# Poblem Launching 3D Warehouse

**URL:** <https://forums.sketchup.com/t/poblem-launching-3d-warehouse/158704>\
**Category:** Pro\
**Created:** [March 28, 2021, 8:24pm UTC](https://forums.sketchup.com/t/poblem-launching-3d-warehouse/158704 "2021-03-28T20:24:05Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![Ronan1966](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@Ronan1966](https://forums.sketchup.com/u/Ronan1966)\
**Post date:** [March 28, 2021, 8:24pm UTC](https://forums.sketchup.com/t/poblem-launching-3d-warehouse/158704/1 "2021-03-28T20:24:05Z")

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Hi All  
I am logged into Sketchup Pro but I can not access the 3D Warehouse. When I click on it nothing happens. I am connected to the internet and signed into Sketchup.

Any advice would b emost appreciated  
Regards  
Ronan

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [March 28, 2021, 8:25pm UTC](https://forums.sketchup.com/t/poblem-launching-3d-warehouse/158704/2 "2021-03-28T20:25:42Z")

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Which version of SketchUp are you using? Please complete your profile.

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**Author:** ![Ronan1966](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@Ronan1966](https://forums.sketchup.com/u/Ronan1966)\
**Post date:** [March 28, 2021, 8:26pm UTC](https://forums.sketchup.com/t/poblem-launching-3d-warehouse/158704/3 "2021-03-28T20:26:55Z")

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Hi Dave  
It’s Sketchup Pro 2021  
I have been using it for a few months now with no issues

Ronan

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [March 28, 2021, 8:35pm UTC](https://forums.sketchup.com/t/poblem-launching-3d-warehouse/158704/4 "2021-03-28T20:35:54Z")

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Try signing out of SketchUp, clearing your internet caches, and signing back in.

And update your profile please. that info helps us help you.

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**Author:** ![Ronan1966](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@Ronan1966](https://forums.sketchup.com/u/Ronan1966)\
**Post date:** [March 28, 2021, 8:42pm UTC](https://forums.sketchup.com/t/poblem-launching-3d-warehouse/158704/5 "2021-03-28T20:42:52Z")

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Hi Dave  
I Have Updated and completed my profile.  
I have logged out an dback in again.  
I also opened another file I ceated a while ag and it is still not working.

Regards  
Ronan

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [March 28, 2021, 8:44pm UTC](https://forums.sketchup.com/t/poblem-launching-3d-warehouse/158704/6 "2021-03-28T20:44:23Z")

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> [@Ronan1966](#):
>
> I Have Updated and completed my profile.

![Screenshot - 3_28_2021 , 3_43_33 PM](https://global.discourse-cdn.com/sketchup/original/3X/a/e/ae4fe5735ceb4d1a0ea9242b441f4b03a2baa825.png)  
Please add the version number.

> [@Ronan1966](#):
>
> I have logged out an dback in again.

Did you clear your internet caches?

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**Author:** ![Ronan1966](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@Ronan1966](https://forums.sketchup.com/u/Ronan1966)\
**Post date:** [March 28, 2021, 8:57pm UTC](https://forums.sketchup.com/t/poblem-launching-3d-warehouse/158704/7 "2021-03-28T20:57:44Z")

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Hi Dave  
I signed out of Sketchup, cleared the Cache and re signed in but unfortunately it’s still not opening

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**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\
**Post date:** [March 28, 2021, 9:08pm UTC](https://forums.sketchup.com/t/poblem-launching-3d-warehouse/158704/8 "2021-03-28T21:08:41Z")

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Where exactly are you signing out?  
Through the [menu] Help \> signout …  
Or through the Welcome screen?  
Or in the 3D Warehouse window?

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**Author:** ![Ronan1966](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@Ronan1966](https://forums.sketchup.com/u/Ronan1966)\
**Post date:** [March 28, 2021, 9:09pm UTC](https://forums.sketchup.com/t/poblem-launching-3d-warehouse/158704/9 "2021-03-28T21:09:21Z")

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At the bottom of the help menu

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**Author:** ![Ronan1966](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@Ronan1966](https://forums.sketchup.com/u/Ronan1966)\
**Post date:** [March 28, 2021, 9:16pm UTC](https://forums.sketchup.com/t/poblem-launching-3d-warehouse/158704/10 "2021-03-28T21:16:00Z")

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Hi Dave  
I’m off to bed, I will try to resolve it in the morning  
Tanks for your assistance

Regards  
Ronan