# Plugin not loading

**URL:** <https://forums.sketchup.com/t/plugin-not-loading/41596>\
**Category:** Sefaira\
**Tags:** technical\_error\
**Created:** [March 23, 2017, 9:49pm UTC](https://forums.sketchup.com/t/plugin-not-loading/41596 "2017-03-23T21:49:19Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![fire346](https://avatars.discourse-cdn.com/v4/letter/f/ecd19e/32.png) [@fire346](https://forums.sketchup.com/u/fire346)\
**Post date:** [March 23, 2017, 9:49pm UTC](https://forums.sketchup.com/t/plugin-not-loading/41596/1 "2017-03-23T21:49:19Z")

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Installed Sefaira without a hitch but the plugin won’t start in Sketchup Pro 2016.

 ![](https://global.discourse-cdn.com/sketchup/original/3X/4/4/4401c52f40ca39f4d44bed51582190747438e4a5.JPG)

Windows 7 64 bit, Sketchup Pro 2016 64 bit.

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**Author:** ![HNatarajan](https://avatars.discourse-cdn.com/v4/letter/h/7feea3/32.png) [@HNatarajan](https://forums.sketchup.com/u/HNatarajan)\
**Post date:** [March 23, 2017, 10:00pm UTC](https://forums.sketchup.com/t/plugin-not-loading/41596/2 "2017-03-23T22:00:54Z")

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This sounds like an IT issue. Here’s a guide to solving the most common IT based issues - [https://sefaira.zendesk.com/hc/en-us/articles/204790399-Advanced-IT-Only-Sefaira-Plugin-Your-Network-Troubleshooting-Guide](https://sefaira.zendesk.com/hc/en-us/articles/204790399-Advanced-IT-Only-Sefaira-Plugin-Your-Network-Troubleshooting-Guide)

Remember to log to see the article.

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<div class="post-metadata">

**Author:** ![HNatarajan](https://avatars.discourse-cdn.com/v4/letter/h/7feea3/32.png) [@HNatarajan](https://forums.sketchup.com/u/HNatarajan)\
**Post date:** [March 23, 2017, 10:04pm UTC](https://forums.sketchup.com/t/plugin-not-loading/41596/3 "2017-03-23T22:04:59Z")

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Try these things too -

> **[DNS Issues and how to solve them](https://support.sefaira.com/hc/en-us/articles/212143463-DNS-Issues-and-how-to-solve-them)**
>
>  
> My plugin is not working at all, clicking on upload does not do anything, and the errors don't make sense - it seems to be internet/firewall/connection issues - how do I fix it?
> 
> Flush DNS,
> Edit ...

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**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\
**Post date:** [June 23, 2017, 1:57pm UTC](https://forums.sketchup.com/t/plugin-not-loading/41596/4 "2017-06-23T13:57:44Z")

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