# Please help! free online version crashed down and now it says when I try to open: seems like it is not a sketchup model

**URL:** <https://forums.sketchup.com/t/please-help-free-online-version-crashed-down-and-now-it-says-when-i-try-to-open-seems-like-it-is-not-a-sketchup-model/110236>\
**Category:** SketchUp for Web\
**Created:** [December 3, 2019, 7:38pm UTC](https://forums.sketchup.com/t/please-help-free-online-version-crashed-down-and-now-it-says-when-i-try-to-open-seems-like-it-is-not-a-sketchup-model/110236 "2019-12-03T19:38:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![annamariapolkowski](https://avatars.discourse-cdn.com/v4/letter/a/e47774/32.png) [@annamariapolkowski](https://forums.sketchup.com/u/annamariapolkowski)\
**Post date:** [December 3, 2019, 7:38pm UTC](https://forums.sketchup.com/t/please-help-free-online-version-crashed-down-and-now-it-says-when-i-try-to-open-seems-like-it-is-not-a-sketchup-model/110236/1 "2019-12-03T19:38:28Z")

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Please help!!!

I cannot open my file anymore since the internet crashed and the free version of sketch up crashed down. I really tried to save a backup but it has 0 bites now… When I try to open the online saved file it looks broken and a warning says “i seems like this is no sketch up model”

Can I do anything to open my work again??? It was a lot of work and I want to cry. ☹

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**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\
**Post date:** [March 4, 2020, 11:38am UTC](https://forums.sketchup.com/t/please-help-free-online-version-crashed-down-and-now-it-says-when-i-try-to-open-seems-like-it-is-not-a-sketchup-model/110236/2 "2020-03-04T11:38:33Z")

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Closed on March 4, 2020, 11:38am UTC

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