Plantage Crash #162943

Bonjour je suis sur PC avec une version Pro 2021. Le logiciel se ferme après avoir détecté une erreur lorsque je déplace des composants téléchargés sur 3D House.
J’ai eu un message me demandant d’enregistrer ma version en type 2020 mais cela ne change rien.
Quelqu’un a une idée de ce qui peut se passer ?
Merci
Bonne journée

The component you downloaded has broken the file for 2021. What you can do is follow the instructions to save the file as a 2020 file, then open the file in 2020 and remove the component causing the problem. After that it should work in 2021.

You can get the 2020 installer from this link:

https://www.sketchup.com/sketchup/2020/SketchUpPro-exe

Do you know which 3D Warehouse model you downloaded?

OK i install the 2020 version and almost all the component create the problem (sorry for my english)… I tried but I have a crash #509170 and it doesn’t work… sorry I didn’t deinstall the 2021 version but it wa

sorry it get away before i finish… the 2021 version was off

You didn’t need to remove 2021 in order to try 2020.

Were you able to save a 2020 format file? If you have either a 2021 format or a 2020 format file, can you upload the file somewhere so that I can try as well?