I am from Thailand. i made a payment by credit card for SketchUp Pro directly from Trimble for a week now and my payment is still on hold. i contacted my bank and they said no blocking on their side. i tried to email sale contact in Trimble but no response back (3days ago). ai chat is hopeless. admin console doesn’t allow me to report the problem or cancel the subscription so i cannot go to the option to buy from local distributor. i even setup PayPal as i checked that PayPal will be the better option of payment, but Trimble does not allow me to change payment option. Can anyone suggest what can i do? or is there other way to contact Trimble?