Hello SketchUp Team,
We would like to raise a concern regarding the review and approval workflow for plugins published under an Organization account compared to plugins published under a Personal account.
1. Approval Time Differences
We noticed that extensions submitted from an Organization publisher account appear to take significantly longer to be approved than extensions submitted from personal accounts — including completely free plugins.
Could you clarify:
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Whether organization submissions go through a different review process
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If there is an estimated approval timeframe specifically for organization publishers
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Whether organization accounts are currently experiencing longer review queues
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Whether free plugins published under organizations are reviewed differently from free plugins published under personal accounts
Having more transparency on this process would help developers better plan releases and updates for users.
2. Missing Reviewer Comments on Denied Submissions
Another issue we encountered is that when a submission is denied under an Organization account, we are not receiving the reviewer comments or rejection explanations that are normally visible for personal account submissions.
This makes it difficult to:
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Understand the exact issue
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Correct the submission efficiently
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Avoid repeated resubmissions
Could you please confirm whether this is expected behavior for Organization publishers, or if there may currently be an issue preventing denial comments from appearing?
Thank you.