# 'Not licensed' but I am!

**URL:** <https://forums.sketchup.com/t/not-licensed-but-i-am/131264>\
**Category:** Pro\
**Created:** [July 17, 2020, 9:57am UTC](https://forums.sketchup.com/t/not-licensed-but-i-am/131264 "2020-07-17T09:57:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![allan67](https://avatars.discourse-cdn.com/v4/letter/a/848f3c/32.png) [@allan67](https://forums.sketchup.com/u/allan67)\
**Post date:** [July 17, 2020, 9:57am UTC](https://forums.sketchup.com/t/not-licensed-but-i-am/131264/1 "2020-07-17T09:57:05Z")

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I am getting a message today when I try and open SketchupPro saying that I am not licensed, but I am? Also, my details say that i am ‘Active’. Anyone had this problem, and if so what’s the solution? Thanks

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**Author:** ![RLGL](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/rlgl/32/44295_2.png) [@RLGL](https://forums.sketchup.com/u/RLGL)\
**Post date:** [July 17, 2020, 1:01pm UTC](https://forums.sketchup.com/t/not-licensed-but-i-am/131264/2 "2020-07-17T13:01:36Z")

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Try signing out and sign in again. If that does not work message @colin.