# Not displaying properly

**URL:** <https://forums.sketchup.com/t/not-displaying-properly/71282>\
**Category:** SketchUp\
**Created:** [June 30, 2018, 4:14pm UTC](https://forums.sketchup.com/t/not-displaying-properly/71282 "2018-06-30T16:14:55Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![fcr25](https://avatars.discourse-cdn.com/v4/letter/f/f19dbf/32.png) [@fcr25](https://forums.sketchup.com/u/fcr25)\
**Post date:** [June 30, 2018, 4:14pm UTC](https://forums.sketchup.com/t/not-displaying-properly/71282/1 "2018-06-30T16:14:55Z")

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Hello,

Can someone help me with getting Sketchup to work properly on my laptop? I have added a picture how it now looks when I start Sketchup and I don’t know where to begin to solve it.

Thanks in advance.

Frans

 ![image](https://global.discourse-cdn.com/sketchup/original/3X/b/4/b49f0af01493a9f539dcd021bf42a0133508a162.png)

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [June 30, 2018, 4:16pm UTC](https://forums.sketchup.com/t/not-displaying-properly/71282/2 "2018-06-30T16:16:24Z")

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We’ve seen this before. It’s related to your graphics card and it’s drivers. Update the graphics drivers.

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**Author:** ![fcr25](https://avatars.discourse-cdn.com/v4/letter/f/f19dbf/32.png) [@fcr25](https://forums.sketchup.com/u/fcr25)\
**Post date:** [July 1, 2018, 7:23am UTC](https://forums.sketchup.com/t/not-displaying-properly/71282/3 "2018-07-01T07:23:38Z")

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Thanks Dave for your reply. As far as I came it is my (build in) graphicscard and it is not possible to upgrade. So then No Sketchup on my laptop? Besides the webbased version.

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [July 1, 2018, 8:04am UTC](https://forums.sketchup.com/t/not-displaying-properly/71282/4 "2018-07-01T08:04:29Z")

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Did you make sure that SketchUp is using the Radeon graphics adapter? If so and there’s no upgrade for it, you could go back to SketchUp 2016 and turn off Hardware Acceleration in Preferences\>OpenGL. SketchUp 2016 is available [here](https://help.sketchup.com/en/article/60107).

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**Author:** ![fcr25](https://avatars.discourse-cdn.com/v4/letter/f/f19dbf/32.png) [@fcr25](https://forums.sketchup.com/u/fcr25)\
**Post date:** [July 1, 2018, 8:41am UTC](https://forums.sketchup.com/t/not-displaying-properly/71282/5 "2018-07-01T08:41:10Z")

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It is the only graphics card, so that must be used I guess.  
I’ve had this before: it is a windows 7 laptop, did the upgrade to windows 10 and this was the problem. When I reversed back to windows 7 the laptop was horribly slow. Now a SSD drive is added which helps a lot and I installed Windows 10 again… Maybe also go back to W7.

I will try Sketchup 2016 first, thanks

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<div class="post-metadata">

**Author:** ![fcr25](https://avatars.discourse-cdn.com/v4/letter/f/f19dbf/32.png) [@fcr25](https://forums.sketchup.com/u/fcr25)\
**Post date:** [July 1, 2018, 9:38am UTC](https://forums.sketchup.com/t/not-displaying-properly/71282/6 "2018-07-01T09:38:58Z")

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Okay, re-installed 2016, turned off hardware acceleration in Sketchup and it seems to be working properly. The only thing when I select by click & drag it moves slow and is difficult to get it accurate.