# Non-public Model in Viewer

**URL:** <https://forums.sketchup.com/t/non-public-model-in-viewer/21151>\
**Category:** 3D Warehouse\
**Created:** [February 27, 2016, 4:45pm UTC](https://forums.sketchup.com/t/non-public-model-in-viewer/21151 "2016-02-27T16:45:35Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![chriko24](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/chriko24/32/13539_2.png) [@chriko24](https://forums.sketchup.com/u/chriko24)\
**Post date:** [February 27, 2016, 4:45pm UTC](https://forums.sketchup.com/t/non-public-model-in-viewer/21151/1 "2016-02-27T16:45:35Z")

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If I have a private model, but on my tablet Sketchup Viewer it can’t be found. So it has to be public to be found via 3D Warehouse from my Viewer?

Chris

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**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\
**Post date:** [February 27, 2016, 7:35pm UTC](https://forums.sketchup.com/t/non-public-model-in-viewer/21151/2 "2016-02-27T19:35:51Z")

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Are you logged into 3DW on the tablet ? …into the account that **owns** the model ?

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**Author:** ![chriko24](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/chriko24/32/13539_2.png) [@chriko24](https://forums.sketchup.com/u/chriko24)\
**Post date:** [February 27, 2016, 7:51pm UTC](https://forums.sketchup.com/t/non-public-model-in-viewer/21151/3 "2016-02-27T19:51:42Z")

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Sure, it is my model and I’m logged in into my account on the tablet.

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**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\
**Post date:** [February 27, 2016, 8:01pm UTC](https://forums.sketchup.com/t/non-public-model-in-viewer/21151/4 "2016-02-27T20:01:52Z")

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OK, and which edition of Viewer are you using ?  
(Desktop PC, Desktop Mac, iOS Mobile, or Android Mobile)

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**Author:** ![chriko24](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/chriko24/32/13539_2.png) [@chriko24](https://forums.sketchup.com/u/chriko24)\
**Post date:** [February 28, 2016, 6:42am UTC](https://forums.sketchup.com/t/non-public-model-in-viewer/21151/5 "2016-02-28T06:42:40Z")

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My Viewer is on a Android Mobile Device.

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**Author:** ![MikeTadros](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/miketadros/32/49_2.png) [@MikeTadros](https://forums.sketchup.com/u/MikeTadros)\
**Post date:** [February 29, 2016, 6:20pm UTC](https://forums.sketchup.com/t/non-public-model-in-viewer/21151/6 "2016-02-29T18:20:26Z")

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Hi @chriko24.

You should certainly be able to view privately uploaded models, using the SketchUp Mobile Viewer app.

Your best bet for troubleshooting might be to contact our support team at [android-mobile@sketchup.com](mailto:android-mobile@sketchup.com).  
They’ll probably ask for your 3D Warehouse login so that they can confirm that the private model was successfully uploaded to 3D Warehouse and so they can help troubleshoot why the model in question isn’t showing up when you’re signed in to the SketchUp Mobile Viewer app.

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<div class="post-metadata">

**Author:** ![MikeTadros](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/miketadros/32/49_2.png) [@MikeTadros](https://forums.sketchup.com/u/MikeTadros)\
**Post date:** [February 29, 2016, 8:54pm UTC](https://forums.sketchup.com/t/non-public-model-in-viewer/21151/7 "2016-02-29T20:54:03Z")

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Also, this [help center article](https://help.sketchup.com/en/article/3000181) might help.