# No Longer Have Access from SketchUp to Files in Trimble Connect

**URL:** <https://forums.sketchup.com/t/no-longer-have-access-from-sketchup-to-files-in-trimble-connect/204701>\
**Category:** Trimble Connect\
**Created:** [August 3, 2022, 3:52pm UTC](https://forums.sketchup.com/t/no-longer-have-access-from-sketchup-to-files-in-trimble-connect/204701 "2022-08-03T15:52:37Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Huston](https://avatars.discourse-cdn.com/v4/letter/h/f1d935/32.png) [@Huston](https://forums.sketchup.com/u/Huston)\
**Post date:** [August 3, 2022, 3:52pm UTC](https://forums.sketchup.com/t/no-longer-have-access-from-sketchup-to-files-in-trimble-connect/204701/1 "2022-08-03T15:52:37Z")

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As of this morning I can no longer access file I developed in SketchUp for iPad saved in Trimble Connect. Possible isssues?

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [August 3, 2022, 3:54pm UTC](https://forums.sketchup.com/t/no-longer-have-access-from-sketchup-to-files-in-trimble-connect/204701/2 "2022-08-03T15:54:31Z")

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> [@Huston](#):
>
> Possible isssues?

Most common issue is logging in with the wrong e-mail address. Another for Mac users seems to be setting up their accound with Apple’s Hide my e-mail feature.

Please complete your profile with SketchUp version and operating system.

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**Author:** ![Huston](https://avatars.discourse-cdn.com/v4/letter/h/f1d935/32.png) [@Huston](https://forums.sketchup.com/u/Huston)\
**Post date:** [August 3, 2022, 11:47pm UTC](https://forums.sketchup.com/t/no-longer-have-access-from-sketchup-to-files-in-trimble-connect/204701/3 "2022-08-03T23:47:05Z")

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None of those (?)

![image001.jpg](https://global.discourse-cdn.com/sketchup/original/3X/5/2/52d5f1c08649212fe6768d2cacdcf8df711810d9.jpg)

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**Author:** ![KyleB](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kyleb/32/150663_2.png) [@KyleB](https://forums.sketchup.com/u/KyleB)\
**Post date:** [August 4, 2022, 3:26pm UTC](https://forums.sketchup.com/t/no-longer-have-access-from-sketchup-to-files-in-trimble-connect/204701/4 "2022-08-04T15:26:38Z")

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Hey Huston - did you just save it on your iPad, or did you “publish to connect”  
To publish, hit the 3 dots on your project in the Home menu, and select “Publish to Connect”

Publishing to Connect will make you choose a project in which to save your file.  
If you are just saving on iPad, you will not see your file on Connect on another machine.

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<div class="post-metadata">

**Author:** ![Huston](https://avatars.discourse-cdn.com/v4/letter/h/f1d935/32.png) [@Huston](https://forums.sketchup.com/u/Huston)\
**Post date:** [August 4, 2022, 4:54pm UTC](https://forums.sketchup.com/t/no-longer-have-access-from-sketchup-to-files-in-trimble-connect/204701/5 "2022-08-04T16:54:59Z")

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**Kyle –**

**Good morning.**

**Things now seem to work on the iPad side…but when trying to load a file from Trimble Connect when in SketchUp PC nothing now happens when I click “Open Model” as I’ve done in the past.**

**Thanks.**

**Neal**

![image001.jpg](https://global.discourse-cdn.com/sketchup/original/3X/5/2/52d5f1c08649212fe6768d2cacdcf8df711810d9.jpg)

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<div class="post-metadata">

**Author:** ![KyleB](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kyleb/32/150663_2.png) [@KyleB](https://forums.sketchup.com/u/KyleB)\
**Post date:** [August 4, 2022, 5:15pm UTC](https://forums.sketchup.com/t/no-longer-have-access-from-sketchup-to-files-in-trimble-connect/204701/6 "2022-08-04T17:15:24Z")

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Nothing happens like the box to select a model does not pop up?  
Or do you select a model and it does not load?

This actually happened to me yesterday - the box would pop up for a second and close.  
I would try closing out of SketchUp and relaunchignt. Also maybe restarting your machine - that worked for me.

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**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\
**Post date:** [August 3, 2023, 3:53pm UTC](https://forums.sketchup.com/t/no-longer-have-access-from-sketchup-to-files-in-trimble-connect/204701/7 "2023-08-03T15:53:30Z")

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