No authentication Code

Technical Problems SketchUp for Web
#1

Hi there, I don’t get a authentification e-Mail to verify me for my sign up. I wrote a ticket to the support with the answer, the technical support is only available for license holders and I should try it with the forum, so here I am!

The e-Mail works, because the e-mail for password reset arrived in the spam-ordner, so here are the things i tried.

  • new password
  • diffrent browser and incognito
  • deleted all my browser history, cookies, chache
  • checked the spamordner
  • no caps lock
  • e-mail and pw are spelling correct

So what can I do? Thank you for the help.

#2

There is no authentication code. LIcensing is managed via the Web. You just sign in with the e-mail your subscription is assigned to.
(you have been probably reading old instructions relating to “classic” licenses that haven’t been available for some years)

#3

The contact page to tell them that you don’t get an authentication email would be this one:

https://help.sketchup.com/en/contact-support/billing-question/form

You don’t need to have a license to use that page.

#4

Do you use a 365 account?
Sometimes, Microsoft doesn’t even pass ‘spam’ towards the enduser’s email box.
If so, I would suggest creating a new (gmail) email account and forget about the M365…

#5

Hey Anssi, thanks for the quick answer.
what’s the correct link for the login? over this link in sign in after e-mail and pw, it asked for this code Free 3D Modeling Software | 3D Design Online | SketchUp Free Subscription

sketchup 3

#6

hey colin, this was the exact site i wrote my ticket (via help / contact us / customer support). The answer was from a “prosupport@” mail. Should I try again?

#7

Hey Mike, It’s not a 365 account. I worked to much for a new account- or is switching the project to the new account possible?

#8

Have you turned on and setup Multifactor authentication?
Is ‘anwendung’ refering to an app?

Maybe, adding ‘ no-reply@account.trimble.com’ to your list of contacts works…

#9

There are two pages, one that is contact-support/billing-question and one that is contact-support/techincal-question. The technical question one would have replies that are prosupport, and you would need to have a subscription or a Classic license to get replies from there. The billing-question one is mainly intended for billing questions, but it can work as a general support request as well.

I don’t know of a better option if you are having problems with signing in, because to get through to technical support would need your sign in to be working.

#10

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