No answer to our update problem

It seems that you can t get information about the licence that makes thing more complicated. Before we could have more direct access. With the wright information things go much faster and avoid confusion, misunderstanding and disappointment.
Thanks RLGL

https://help.sketchup.com/en/contact-support

? I already look that page but it doesn t help where to go and who I can t get information from

I m on that page because on Contact Support | SketchUp Help I didn t get anyone for my need of information.

It seems very complicat to have someone with acces to licence information.

I m on that page because on Contact Support | SketchUp Help I didn t get anyone for my need of information.]

[quote=“laurent, post:44, topic:99107, full:true”]
I m on that page because on Contact Support | SketchUp Help I didn t get anyone for my need of information.
It seems very complicat to have someone with acces to licence information.

I’m curious to know if this is the most number of replies to a topic in this amount of time?

That aside, laurent’s email to support arrived, and was answered with the available information. But, I’ve noticed something odd, so I’m checking into that.