# No answer for sketchup refund **URL:** \ **Category:** Pro\ **Created:** [February 20, 2023, 10:00am UTC](https://forums.sketchup.com/t/no-answer-for-sketchup-refund/220525 "2023-02-20T10:00:41Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Jova](https://avatars.discourse-cdn.com/v4/letter/j/f19dbf/32.png) [@Jova](https://forums.sketchup.com/u/Jova)\ **Post date:** [February 20, 2023, 10:00am UTC](https://forums.sketchup.com/t/no-answer-for-sketchup-refund/220525/1 "2023-02-20T10:00:42Z")
Hello Sketchup community, unfortunately it is not possible to reach costumer support for me. I have sent a support request a more than a month ago, which has not been answered. [https://help.sketchup.com/de/contact-support/billing-question/form](https://help.sketchup.com/de/contact-support/billing-question/form) I cant find an support / info mail. I just tried to use the contact-support-form and it did not work. I want to refund my sketchup pro, because I found a discount key for 25%. Now I got billed twice. Its very frustrating because I tried to fill out the form and it doesnt work right now. Thanks for any help. ---
**Author:** ![john\_mcclenahan](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/john_mcclenahan/32/135377_2.png) [@john\_mcclenahan](https://forums.sketchup.com/u/john_mcclenahan)\ **Post date:** [February 20, 2023, 1:36pm UTC](https://forums.sketchup.com/t/no-answer-for-sketchup-refund/220525/2 "2023-02-20T13:36:47Z")
@colin might be able to help. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [February 20, 2023, 4:21pm UTC](https://forums.sketchup.com/t/no-answer-for-sketchup-refund/220525/3 "2023-02-20T16:21:36Z")
We have a federal holiday in the US today, but I have asked Support to look into why it is they haven’t replied to you. Hopefully someone will take care of that in the morning.