# New license SketchUp studio student **URL:** \ **Category:** Studio\ **Created:** [March 18, 2025, 12:37pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600 "2025-03-18T12:37:34Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![francisco.neto.rds](https://avatars.discourse-cdn.com/v4/letter/f/4af34b/32.png) [@francisco.neto.rds](https://forums.sketchup.com/u/francisco.neto.rds)\ **Post date:** [March 18, 2025, 12:37pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/1 "2025-03-18T12:37:34Z")
Hii, I bought a new license SketchUp studio student but it doesn’t show up on my products list. I already received the email from trimble that could start using it but nothing show up ---
**Author:** ![ateliernab](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ateliernab/32/198399_2.png) [@ateliernab](https://forums.sketchup.com/u/ateliernab)\ **Post date:** [March 18, 2025, 12:50pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/2 "2025-03-18T12:50:59Z")
you probably didn’t allocate it to yourself > [@Bought Sketchup Pro but can't access it on my desktop app](https://forums.sketchup.com/t/bought-sketchup-pro-but-cant-access-it-on-my-desktop-app/312354/2): > > In the account with your monthly plan - select your name, click the three dots, modify product access, and check the box to assign yourself the subscription. ---
**Author:** ![francisco.neto.rds](https://avatars.discourse-cdn.com/v4/letter/f/4af34b/32.png) [@francisco.neto.rds](https://forums.sketchup.com/u/francisco.neto.rds)\ **Post date:** [March 18, 2025, 1:07pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/3 "2025-03-18T13:07:14Z")
It give me this warning ![Screenshot_2025-03-18-12-25-15-767_com.android.chrome](https://global.discourse-cdn.com/sketchup/original/3X/2/8/28ff50b5ac7a24f7a93439dc74d53f9009b827ae.jpeg) ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 18, 2025, 2:56pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/4 "2025-03-18T14:56:24Z")
EDU subscriptions are assigned by the distributor you bought the subscription from. Your previous one expired three days ago. You would want to contact the company you bought the subscription from, and ask them to assign the new subscription to you. ---
**Author:** ![francisco.neto.rds](https://avatars.discourse-cdn.com/v4/letter/f/4af34b/32.png) [@francisco.neto.rds](https://forums.sketchup.com/u/francisco.neto.rds)\ **Post date:** [March 18, 2025, 3:18pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/5 "2025-03-18T15:18:08Z")
The previous one was a 7 days trial. This was my first bought subscription. This was the email from trimble: ![Screenshot_2025-03-18-15-15-25-534_com.google.android.gm](https://global.discourse-cdn.com/sketchup/original/3X/8/7/870394209a8a8613a7246e6e250a5256ca5a81e4.jpeg) The place that I bought said that the trimble was the one sending the lincene ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 18, 2025, 3:39pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/6 "2025-03-18T15:39:25Z")
The ones you see in your own account will only be the trial ones. I will try to find out who manages your subscription. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 18, 2025, 4:18pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/7 "2025-03-18T16:18:50Z")
One idea, in this page: > **[Trimble | Account Management](https://ecom-prd.trimblepaas.com/account/organization)** do you see more than one account listed? The trials will show under the personal account, but there may be another account that shows your EDU subscriptions. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 18, 2025, 4:35pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/8 "2025-03-18T16:35:00Z")
I think we have figured it out. The subscription looks like it was bought by someone else, and going into their account I can see the subscription, and it is not assigned. You hopefully know who bought the subscription. Have them sign into here: > **[Trimble | Account Management](https://ecom-prd.trimblepaas.com/account/organization)** and follow the steps, to go into Members, and give you the access to the subscription. ---
**Author:** ![francisco.neto.rds](https://avatars.discourse-cdn.com/v4/letter/f/4af34b/32.png) [@francisco.neto.rds](https://forums.sketchup.com/u/francisco.neto.rds)\ **Post date:** [March 18, 2025, 6:06pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/10 "2025-03-18T18:06:57Z")
I already tried to login via email and password and google account to see if was any difference but no. Supposedly if I recive the contact from trimble on thus email [francisco.neto.rds@gmail.com](mailto:francisco.neto.rds@gmail.com) should that be the email if account right? ---
**Author:** ![francisco.neto.rds](https://avatars.discourse-cdn.com/v4/letter/f/4af34b/32.png) [@francisco.neto.rds](https://forums.sketchup.com/u/francisco.neto.rds)\ **Post date:** [March 18, 2025, 6:20pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/11 "2025-03-18T18:20:35Z")
Or should I try to delete account and try new one? ---
**Author:** ![francisco.neto.rds](https://avatars.discourse-cdn.com/v4/letter/f/4af34b/32.png) [@francisco.neto.rds](https://forums.sketchup.com/u/francisco.neto.rds)\ **Post date:** [March 18, 2025, 6:24pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/12 "2025-03-18T18:24:37Z")
Or could be the name off account don’t is the same off billing? Once it is educational license could interfere? ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 18, 2025, 6:38pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/13 "2025-03-18T18:38:56Z")
The person who seems to have bought the subscription has a first name of Joao. If he was to sign in he could then assign the subscription to be used by you. One thing to note, the student subscriptions are not intended to be used for commercial purposes. If you are using the subscription as part of your studying, that’s ok. If you are doing client work, you would want the full Pro subscription. ---
**Author:** ![francisco.neto.rds](https://avatars.discourse-cdn.com/v4/letter/f/4af34b/32.png) [@francisco.neto.rds](https://forums.sketchup.com/u/francisco.neto.rds)\ **Post date:** [March 18, 2025, 6:46pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/14 "2025-03-18T18:46:53Z")
Yes I know. I subscribed with my brothers email once already done some works on his account. The name was different from billing address, could that interfere ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 18, 2025, 7:01pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/15 "2025-03-18T19:01:07Z")
Have him sign in, and assign the subscription to you. Then it will show up when you sign in. ---
**Author:** ![francisco.neto.rds](https://avatars.discourse-cdn.com/v4/letter/f/4af34b/32.png) [@francisco.neto.rds](https://forums.sketchup.com/u/francisco.neto.rds)\ **Post date:** [March 18, 2025, 7:11pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/16 "2025-03-18T19:11:28Z")
but i’m signing with is email. I bought it and give is email, [francisco.neto.rds@gmail.com](mailto:francisco.neto.rds@gmail.com), for the license. I gave my financial information and school certificate to bought it but was with is email. I receive in his email the contect from timbre that I could start using it. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 18, 2025, 8:09pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/17 "2025-03-18T20:09:54Z")
It looks like the account doesn’t have an admin user assigned. I have asked Support what can be done about that. ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/266703_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [March 18, 2025, 8:44pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/18 "2025-03-18T20:44:43Z")
I made some progress, I think! From our end it looks like Luso Cuanza did the purchase. They are now set to be the admin for the account, and they should be able to assign the seat to you. ---
**Author:** ![francisco.neto.rds](https://avatars.discourse-cdn.com/v4/letter/f/4af34b/32.png) [@francisco.neto.rds](https://forums.sketchup.com/u/francisco.neto.rds)\ **Post date:** [March 18, 2025, 8:46pm UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/19 "2025-03-18T20:46:04Z")
Okay, I will call them. Be in touch with updates ---
**Author:** ![francisco.neto.rds](https://avatars.discourse-cdn.com/v4/letter/f/4af34b/32.png) [@francisco.neto.rds](https://forums.sketchup.com/u/francisco.neto.rds)\ **Post date:** [March 19, 2025, 10:17am UTC](https://forums.sketchup.com/t/new-license-sketchup-studio-student/319600/20 "2025-03-19T10:17:05Z")
The Luso Cuanza already did the assignment of the license. Now it’s working.