It would be fun some time to list the SketchUp staff members who now have a range of important roles, but who all worked in Support at some point. In many cases they were clearly destined for greater things, and Support was bound to be a temporary thing.
In other cases people have been hired to work in Support, with the intention of staying there, but then some opportunity comes up that would be a better use of the person’s skills.
That just happened to me, and today is my first day as a member of the QA team. I will still have access to most of the Support tools I have used in the past, so should be able to answer questions in the forum that clearly need someone at SketchUp to answer. I may need to do more of that in the evening or weekend though, I’m sure the QA team will have plenty for me to do during the day!