Never received serial number or auth. code

I purchased Sketchup pro-2019 from Creation Engine because that is where the website directed me. I got an email from Trimble saying that I had been proven as a student and a link to download the software. It took me to Trimble where I logged in and downloaded the software. Once it was downloaded it asked me for a serial number and authentication code but I never received that in any email. I have checked spam and have looked everywhere. I cannot find a phone number to call Sketchup or Trimble. Can anyone help me?