Need help, is someone out there

Hi Community, i need help, i dont know why nothing works. i paid a subscription, my acccount says i am paid, i have downloaded the program 10 odd times but there is nothing there, is there anyone that works for this company that can help ? why doesn’t trimble work on firefox as well, you cant sign in.
my files are all there but everytime i try to open i go back to sign in and when you sign it it comes to a page saying its lost and where do you want to go ?

What a mess.

you downloaded the program or do you use the bowser version?