# My.sketchup won't let me open my files **URL:** \ **Category:** SketchUp for Web\ **Tags:** technical\_error\ **Created:** [April 13, 2017, 2:34am UTC](https://forums.sketchup.com/t/my-sketchup-wont-let-me-open-my-files/42882 "2017-04-13T02:34:55Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![markorvll](https://avatars.discourse-cdn.com/v4/letter/m/bbce88/32.png) [@markorvll](https://forums.sketchup.com/u/markorvll)\ **Post date:** [April 13, 2017, 2:34am UTC](https://forums.sketchup.com/t/my-sketchup-wont-let-me-open-my-files/42882/1 "2017-04-13T02:34:56Z")
my.sketchup won’t let me open my files, it keeps saying “login window blocked by your browser please allow sketchup to show pop up windows” and so i click ok then try again and i get the same message ---
**Author:** ![jon](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@jon](https://forums.sketchup.com/u/jon)\ **Post date:** [April 17, 2017, 6:07pm UTC](https://forums.sketchup.com/t/my-sketchup-wont-let-me-open-my-files/42882/2 "2017-04-17T18:07:44Z")
@markorvll in order to open a local file you will need to login with either a Google or a Trimble Connect account. The popup blocker message you are seeing is occurring because the authentication window for these services are in a popup window. When this occurs next time you will see a notification in your browser address bar, click on that and allow pop ups for [my.sketchup.com](http://my.sketchup.com). You will need to close the dialog in the app and try again. Please give this a try and let me know if you are still having issues. Thanks! ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [July 13, 2017, 6:35pm UTC](https://forums.sketchup.com/t/my-sketchup-wont-let-me-open-my-files/42882/3 "2017-07-13T18:35:37Z")
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