My project is gone, please help :'(

Hennyg · February 23, 2021, 2:27pm

I tried signing in on another IP the other day and suddenly my project is missing. Can it be recovered?
Now, no matter what computer and IP i’m signing in from, my project is gone

Regards Henrik

DaveR · February 23, 2021, 2:28pm

Almost always when a file is “missing” it’s because the user signed in with a different e-mail address than they had been using previously. Make sure you sign in with the exact same e-mail address as before.

Hennyg · February 23, 2021, 2:30pm

I only have one account in Sketchup Free. I saw a former post on that, but I only have one.

DaveR · February 23, 2021, 2:31pm

@colin will probably be able to give you some information.

colin · February 23, 2021, 5:12pm

I see a few accounts with your name, which I don’t think is that common. Your longest term account was with your live.com email, but I see one from this year that was with a gmail address. Do you have a gmail address? If you do, try signing in with that one.

Hennyg · February 24, 2021, 8:32am

How could I forget that it was my gmail that I used. Thank you for your help. Your a hero

DaveR · February 24, 2021, 12:50pm

So it was as I said and your project was never really gone?

system · May 27, 2021, 4:51am

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