# My file was unable to open it was showing "FAILED TO OPEN DOCUMENT" **URL:** \ **Category:** SketchUp\ **Tags:** crash, sketchup, advice, bug\ **Created:** [April 25, 2025, 3:29am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830 "2025-04-25T03:29:20Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![sivapraveen456](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@sivapraveen456](https://forums.sketchup.com/u/sivapraveen456)\ **Post date:** [April 25, 2025, 3:29am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/1 "2025-04-25T03:29:20Z")
Below is the file, Please fix it. > **[sketchup file](https://drive.google.com/file/d/156YUcxEpYi3rYz_UVXdtX7XGo0CawtwS/view?usp=drivesdk)** > > Google Drive file. ---
**Author:** ![francisquitof](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/francisquitof/32/191263_2.png) [@francisquitof](https://forums.sketchup.com/u/francisquitof)\ **Post date:** [April 25, 2025, 3:57am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/2 "2025-04-25T03:57:57Z")
It opens for me on sketchup 2025, you can update from 2023 to 2025 without extra payment, unless you’re using a cr cked version of course. ![Captura de pantalla 2025-04-24 225534](https://global.discourse-cdn.com/sketchup/original/3X/a/1/a1f96cde60265e6858e2e369e0f4e56195ec17fe.jpeg) You should do a clean up to your model, there are a lot of heavy components I guess from the 3DWH with unnecessary detail, some of those components have their own tags, hence you have tags in 3 different languages, also having profile edges active, doesn´t help your gpu. If you let run cleanup 3 plugin it will take a long time to do its job. ---
**Author:** ![sivapraveen456](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@sivapraveen456](https://forums.sketchup.com/u/sivapraveen456)\ **Post date:** [April 25, 2025, 4:09am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/3 "2025-04-25T04:09:04Z")
Please can you send me the fixed file for me sir. ---
**Author:** ![francisquitof](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/francisquitof/32/191263_2.png) [@francisquitof](https://forums.sketchup.com/u/francisquitof)\ **Post date:** [April 25, 2025, 4:13am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/4 "2025-04-25T04:13:42Z")
I haven´t fixed your file, I tried to run cleanup 3 but it is taking a lot of time, i forced the quit and tried the native purge but it crashed, just install sketchup 2025 as administrator and you’ll be able to open the file, sketchup 2025 has a feature that detects corrupted components and deletes from your file. There are a lot of threads that show you how to fix your file and reduce its size for up to 90% ---
**Author:** ![sivapraveen456](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@sivapraveen456](https://forums.sketchup.com/u/sivapraveen456)\ **Post date:** [April 25, 2025, 4:17am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/5 "2025-04-25T04:17:10Z")
Please sir I had no time.My project submission is on 1 day. Please help me sir. ---
**Author:** ![francisquitof](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/francisquitof/32/191263_2.png) [@francisquitof](https://forums.sketchup.com/u/francisquitof)\ **Post date:** [April 25, 2025, 4:18am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/6 "2025-04-25T04:18:58Z")
I told you the solution, the file I would send is the same you sent, just install sketchup 2025 and you will be able to open your file. I´ll wil run cleanup 3 while i work on my project and check in a while to see if it was cleaned or the file crashed, if its done i will sen that file. ---
**Author:** ![sivapraveen456](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@sivapraveen456](https://forums.sketchup.com/u/sivapraveen456)\ **Post date:** [April 25, 2025, 4:25am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/7 "2025-04-25T04:25:25Z")
Thank you sir hope it will fix when you cleanup the file. ---
**Author:** ![francisquitof](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/francisquitof/32/191263_2.png) [@francisquitof](https://forums.sketchup.com/u/francisquitof)\ **Post date:** [April 25, 2025, 5:09am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/8 "2025-04-25T05:09:29Z")
It´s been over 40 mins and it´s still running the cleanup. It´s 00:05 am here and I´m very tired, after a long day of work, you should download sketchup 2025 install clean up 3 and let it run overnight. ---
**Author:** ![sivapraveen456](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@sivapraveen456](https://forums.sketchup.com/u/sivapraveen456)\ **Post date:** [April 25, 2025, 5:22am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/9 "2025-04-25T05:22:16Z")
Thank you sir for your advise.But I can’t download sketchup 2025 version.Is there are any alternative. ---
**Author:** ![sivapraveen456](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@sivapraveen456](https://forums.sketchup.com/u/sivapraveen456)\ **Post date:** [April 25, 2025, 5:39am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/10 "2025-04-25T05:39:53Z")
Please anybody help me. ---
**Author:** ![francisquitof](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/francisquitof/32/191263_2.png) [@francisquitof](https://forums.sketchup.com/u/francisquitof)\ **Post date:** [April 25, 2025, 5:40am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/11 "2025-04-25T05:40:09Z")
> [@sivapraveen456](#): > > I can’t download sketchup 2025 version.Is there are any alternative. Why? I don´t know any other solution, probably start over keeping the file clean, dont use models from the 3DWH. You should take a look at the free courses on sketchup campus when you have time. [https://learn.sketchup.com/](https://learn.sketchup.com/) ---
**Author:** ![francisquitof](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/francisquitof/32/191263_2.png) [@francisquitof](https://forums.sketchup.com/u/francisquitof)\ **Post date:** [April 25, 2025, 5:44am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/12 "2025-04-25T05:44:22Z")
Why can’t you download sketchup 2025? If you have a license that lets you use Sketchup 2023, you can use Sketchup 2025 without any extra cost. Are you using a cr cked version of sketchup? ---
**Author:** ![sivapraveen456](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@sivapraveen456](https://forums.sketchup.com/u/sivapraveen456)\ **Post date:** [April 25, 2025, 5:56am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/13 "2025-04-25T05:56:01Z")
Yeah it was my friends file who was trouble with this file. ---
**Author:** ![sivapraveen456](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@sivapraveen456](https://forums.sketchup.com/u/sivapraveen456)\ **Post date:** [April 25, 2025, 6:55am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/14 "2025-04-25T06:55:13Z")
Please help me sir. ---
**Author:** ![ateliernab](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ateliernab/32/198399_2.png) [@ateliernab](https://forums.sketchup.com/u/ateliernab)\ **Post date:** [April 25, 2025, 7:03am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/15 "2025-04-25T07:03:00Z")
He has. The file opens in sketchup 2015. It’s included in your subscription. Just get 2025… ---
**Author:** ![sivapraveen456](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@sivapraveen456](https://forums.sketchup.com/u/sivapraveen456)\ **Post date:** [April 25, 2025, 7:14am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/16 "2025-04-25T07:14:41Z")
Please anyone help me and send me fixed file for me. ---
**Author:** ![ateliernab](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/ateliernab/32/198399_2.png) [@ateliernab](https://forums.sketchup.com/u/ateliernab)\ **Post date:** [April 25, 2025, 7:53am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/17 "2025-04-25T07:53:02Z")
> **[Download All | SketchUp | SketchUp](https://www.sketchup.com/en/download/all)** > > Download All | SketchUp just install 25, connect with your account, and it’ll open right away. save and it’ll prompt you to purge. 2/3 of the file is trash. ![Capture d'écran 2025-04-25 093913](https://global.discourse-cdn.com/sketchup/original/3X/e/1/e1523b4cc7702f6811b961602ac894c7fe14cf30.png) also, any reason why your file didn’t have an extension ? it’s `sketchup file` when it should be `sketchup file.skp` these 4 potted mint plants represent 0,5 million entities. for four plants on a bedside table. that’s 15% of your file in these 4 plants. ---
**Author:** ![sivapraveen456](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@sivapraveen456](https://forums.sketchup.com/u/sivapraveen456)\ **Post date:** [April 25, 2025, 8:17am UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/18 "2025-04-25T08:17:46Z")
Can you please do purge for me and I want file sir please ---
**Author:** ![francisquitof](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/francisquitof/32/191263_2.png) [@francisquitof](https://forums.sketchup.com/u/francisquitof)\ **Post date:** [April 25, 2025, 1:10pm UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/19 "2025-04-25T13:10:38Z")
You’re using a cr cked version, you’re looking for help in the wrong place. ---
**Author:** ![sivapraveen456](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@sivapraveen456](https://forums.sketchup.com/u/sivapraveen456)\ **Post date:** [April 25, 2025, 1:49pm UTC](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830/20 "2025-04-25T13:49:31Z")
Please help me anybody I need fixed file. [Next page](https://forums.sketchup.com/t/my-file-was-unable-to-open-it-was-showing-failed-to-open-document/324830.md?page=2)