Moving a downloaded item from 3-D warehouse on all 3 axis

Can someone advise me how or where to look for information on allowing a downloaded item from the warehouse to be moved on all 3 axis. I have one that only moves on 2

It sounds like it has gluing attributes set. You can edit the component in the Components window and remove the gluing attribute.

Or you’ve downloaded a dynamic component (DC) that has one of the coordinates set to a fixed value.