# Models won't upload to warehouse **URL:** \ **Category:** 3D Warehouse\ **Created:** [August 9, 2019, 7:39pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667 "2019-08-09T19:39:56Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![marc4](https://avatars.discourse-cdn.com/v4/letter/m/bc79bd/32.png) [@marc4](https://forums.sketchup.com/u/marc4)\ **Post date:** [August 9, 2019, 7:39pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/1 "2019-08-09T19:39:56Z")
when i try to upload a model to the warehouse it just opens another white window and nothing happens. i have tried several times and it does not add the model to my warehouse. its a fairly simple model, does anyone have any thoughts ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [August 9, 2019, 7:41pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/2 "2019-08-09T19:41:28Z")
What Mac OS? SU2019.1 or 2019.2? ---
**Author:** ![marc4](https://avatars.discourse-cdn.com/v4/letter/m/bc79bd/32.png) [@marc4](https://forums.sketchup.com/u/marc4)\ **Post date:** [August 9, 2019, 7:49pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/3 "2019-08-09T19:49:29Z")
os high sierra and i just updated to 2019.2 to see if it would help i also tried another model but still the same thing. ---
**Author:** ![marc4](https://avatars.discourse-cdn.com/v4/letter/m/bc79bd/32.png) [@marc4](https://forums.sketchup.com/u/marc4)\ **Post date:** [August 9, 2019, 7:53pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/4 "2019-08-09T19:53:59Z")
i also tried using SU2018 to save to the warehouse but still the same thing ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [August 9, 2019, 7:55pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/5 "2019-08-09T19:55:45Z")
It looks like there’s an issue with the 3D Warehouse. Wait awhile and try again. It’s being worked on. ---
**Author:** ![marc4](https://avatars.discourse-cdn.com/v4/letter/m/bc79bd/32.png) [@marc4](https://forums.sketchup.com/u/marc4)\ **Post date:** [August 9, 2019, 7:58pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/6 "2019-08-09T19:58:04Z")
i wanted to download the models to my ipad sketchup viewer for a meeting in an hour. let me know if you know another way to make the file viewable in viewer? i am going to see if i can airdrop it onto the ipad ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [August 9, 2019, 7:59pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/7 "2019-08-09T19:59:29Z")
Maybe you could e-mail it to yourself? Or use Trimble Connect? ---
**Author:** ![marc4](https://avatars.discourse-cdn.com/v4/letter/m/bc79bd/32.png) [@marc4](https://forums.sketchup.com/u/marc4)\ **Post date:** [August 9, 2019, 8:02pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/8 "2019-08-09T20:02:03Z")
thanks, i air dropped it to the pad and i am able to view it so hopefully it will be ok. thanks for the quick reply and i will try the warehouse later. ---
**Author:** ![psaal](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/psaal/32/78690_2.png) [@psaal](https://forums.sketchup.com/u/psaal)\ **Post date:** [August 9, 2019, 8:14pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/9 "2019-08-09T20:14:00Z")
We’re looking into this issue and will update when we know more. Thanks for reporting it marc4. ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [August 9, 2019, 8:43pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/10 "2019-08-09T20:43:32Z")
Workaround for now is to save the file and upload via browser. (We’re still getting uploads, just not from within SketchUp). We’ll let you know when it’s back. -b ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [August 9, 2019, 10:03pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/11 "2019-08-09T22:03:47Z")
We found the issue and have fixed 2019. Fix on other versions of SketchUp coming shortly. Edit: should now be good on all versions. Thanks for reporting. ---
**Author:** ![XavierRhino](https://avatars.discourse-cdn.com/v4/letter/x/97f17d/32.png) [@XavierRhino](https://forums.sketchup.com/u/XavierRhino)\ **Post date:** [August 9, 2019, 11:24pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/12 "2019-08-09T23:24:23Z")
The error message still shows up for me when I upload via browser, but I can upload models via Sketchup now. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [August 9, 2019, 11:31pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/13 "2019-08-09T23:31:46Z")
Works for me now. ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [August 10, 2019, 4:00pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/14 "2019-08-10T16:00:42Z")
? It always worked via browser. Something’s up with your browser. ---
**Author:** ![jimhami42](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/jimhami42/32/1781_2.png) [@jimhami42](https://forums.sketchup.com/u/jimhami42)\ **Post date:** [August 10, 2019, 8:11pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/15 "2019-08-10T20:11:08Z")
@Barry - I’m using Chrome (update 76) and I’m getting this message: ![image](https://global.discourse-cdn.com/sketchup/original/3X/a/5/a53607d21732dddccc81e0524da93df454bb5dcb.png) ---
**Author:** ![psaal](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/psaal/32/78690_2.png) [@psaal](https://forums.sketchup.com/u/psaal)\ **Post date:** [August 10, 2019, 8:24pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/16 "2019-08-10T20:24:41Z")
Hi Jim, I’m able to replicate this error. Looking into it now… ---
**Author:** ![psaal](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/psaal/32/78690_2.png) [@psaal](https://forums.sketchup.com/u/psaal)\ **Post date:** [August 10, 2019, 8:41pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/17 "2019-08-10T20:41:05Z")
It looks like we have the opposite problem as yesterday. Uploading from SketchUp appears to be working but uploads from a browser are failing. So as a work-around can you try uploading from inside of SketchUp? ---
**Author:** ![jimhami42](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/jimhami42/32/1781_2.png) [@jimhami42](https://forums.sketchup.com/u/jimhami42)\ **Post date:** [August 10, 2019, 9:06pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/18 "2019-08-10T21:06:39Z")
I can no longer upload from SketchUp (using 2017 Make): ![image](https://global.discourse-cdn.com/sketchup/original/3X/4/0/40d1b7fcf7af591d4ba2099608fb1d256fcfb6c2.png) ---
**Author:** ![psaal](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/psaal/32/78690_2.png) [@psaal](https://forums.sketchup.com/u/psaal)\ **Post date:** [August 10, 2019, 9:19pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/19 "2019-08-10T21:19:35Z")
Hmm, something is definitely amiss, 2017 should work. We’ll keep on investigating. Thanks again Jim. ---
**Author:** ![jimhami42](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/jimhami42/32/1781_2.png) [@jimhami42](https://forums.sketchup.com/u/jimhami42)\ **Post date:** [August 10, 2019, 10:43pm UTC](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667/20 "2019-08-10T22:43:21Z")
> [@psaal](#): > > 2017 should work. My bad … I was using 2015 at the time. It works with 2017 Make. Sorry about that ;( [Next page](https://forums.sketchup.com/t/models-wont-upload-to-warehouse/100667.md?page=2)