Hello all,
I have already created a support ticket for this with no real reply yet (Case #00942023). I figured I would also post here to see if anyone could provide any insight as I would like to get this resolved.
Here is my original message:
Hello,
I’m messaging because it seems that every time I login to my account, I have 2 similar account options available to choose from. Initially, one of these accounts seemed obsolete as our company’s one subscription was on the other account. Unfortunately, today I was trying to add another subscription to this account but accidentally managed to add it to the other obsolete account. When prompted with the account selection screen, there is no way to tell the accounts apart, so it is easily confusing. I’m hoping to have these accounts merged so that I can manage everything from one place.
The only reason I can think of for the duplicate accounts is that one is for the account owner (Max Gillespie, myself) and that one is for Max Gillespie as a user instead of account owner. I tried to combat this by changing the user name on one of these accounts to tell them apart, but it changed the name in both accounts. This makes me think they are still linked in some way. Any insight you could provide is greatly appreciated as I would like to put this new license to use.
I posted this yesterday and received a reply addressed to “Mary” from “Divya Customer Master Administration” telling “Mary” to assist me. I’m wondering if perhaps this was meant to be sent to Mary and not myself. Anyways, I have since sent a follow up message with no reply, so was just wondering if anyone here had advice or if anyone from the SketchUp team could perhaps guide my question to the correct department. Thanks in advance.
Cheers,
Max.